HP 3015 Service Manual - Page 208
Is the copy function operational?, Does the product send a fax?, Cause, Solution - laserjet review
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Is the copy function operational? Place the configuration report into the ADF and make a copy. The report should feed smoothly through the ADF and copies should print without print-quality problems. Make a copy from the flatbed as well (HP LaserJet 3020 and 3030 only). Cause Solution Poor copy quality from the flatbed (HP LaserJet 3020 and 3030). 1. If the print quality from the internal tests and the copy from the ADF are acceptable, clean the flatbed glass. See Cleaning the product. 2. Adjust the LIGHTER/DARKER setting on the control panel. 3. If, after performing the maintenance, the problem persists, replace the ADF assembly (the ADF is part of the flatbed lid). See Flatbed lid. Poor copy quality from the ADF (HP LaserJet 3015). 1. Clean the ADF scanner glass. See Cleaning the product. 2. Adjust the LIGHTER/DARKER setting on the control panel. 3. If the problem persists, replace the scanner assembly. See Scanner assembly. Media does not move smoothly through the ADF path. Clean the ADF pickup roller and ADF separation pad (see Cleaning the print-cartridge area. If the problem persists, replace the ADF pickup roller and ADF separation pad (see User replaceable parts. If the problem persists, for the HP LaserJet 3015 replace the scanner assembly (see, Scanner assembly. . If the problem persists, for the HP LaserJet 3020, and 3030 replace the ADF assembly (the flatbed lid contains the ADF assembly; see, Flatbed lid). Does the product send a fax? (HP LaserJet 3015 and 3030 only) Connect the phone line and verify the dial tone (using a hand set, if necessary). Attempt to send a fax. Cause Solution The fax cord is plugged into the additional device connector on the back of the product. Verify that the fax cord is plugged into the fax interface port ( the bottom phone cord connector) on the back of the product. See Overview of products. The telephone line is not operational or the product is not plugged into the telephone line. Make sure that the product is plugged into a telephone line that works (press fax/send and listen for a dial tone). The phone cord is faulty or is plugged into the wrong connector. Try plugging the phone cord into the other connector. Try a new cord. The product's fax settings are set incorrectly. Review and reset the product's fax settings. See Controlpanel menu structure. The LIU is not operational. Replace the LIU. If the problem persists, replace the formatter. See Formatter and line interface unit (LIU). If the customer is using a digital subscriber line (DSL) connection, the setup might be incorrect. See Solving problems with digital subscriber line (DSL) connections for information about setting up DSL connections. 190 Chapter 6 Troubleshooting ENWW