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HP 3015 Service Manual - Page 353

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country settings 264 coupling link, part numbers 315 covers, HP LaserJet 3015 part numbers 291 covers, part numbers 311 covers, removing front 165 fuser 164 print-cartridge 163 rear 164 scanner side, HP LaserJet 3015 110 scanner top, HP LaserJet 3015 126 side 161 top, HP LaserJet 3015 129 CPU, formatter 75 critical error messages 201 crooked pages, troubleshooting 213, 217 crooked scans, troubleshooting 230 curl, troubleshooting 214, 226 current control, fax line 99 cushions, scanner installing 167 part numbers 309 custom-sized media, loading 43 Customer Care Online 282 cut-off edges 207 D dark copies or scans, troubleshooting 218 data communication operations 75, 77 data-store parameters, fax 263 Date menu 33 dc bias 83 DC controller PCA 78 dc power distribution 80 Declaration of Conformity 24, 25 default settings, restoring 265 delay jams 86 delivery sensor, paper (PS803) 85 delivery-delay jams 86 delivery-stationary jams 86 demonstration report, printing 241 density operations 82 troubleshooting 208 developer menu 263 developing roller 81 developing stage, image formation process 83 Device error message 194 Device is busy error message 194 dialing, pulse 98 digital subscriber lines (DSL), troubleshooting 231 Doc feeder jam error message 194 Document feeder mispick error message 194 document sensor (PS1201) 88 document top sensor (PS 1202) 88 documentation, ordering 282 Door open or no print cartridge error message 195 ENWW door, cartridge part number 309 door, print cartridge removing 163 door-open paper jams 86 dots, troubleshooting printed pages 208, 214 scanned images 220 draft mode 76 DRAM 76 drivers ordering 282 supported 3 dropouts, troubleshooting 208, 212 drum inspecting 206 operations 83, 84 rotation functional check 237 drum cleaning stage, image formation process 84 DSL lines, troubleshooting 231 DSP circuitry 96 duty cycle ADF 9, 11 product 9, 11 scanner 9, 11 E ECM (error-correction mode) 242 EconoMode 76 ECU assembly, part numbers 313 functions 78 jam detection operations 85 laser/scanner operations 80 paper feeding operations 84 removing 177 edges, not printing 207 electrical specifications 12 electrophotographic processes operations 83 testing 235 electrostatic discharge (ESD) 103 EMC statement for Australia 26 EMI statement for Korea 26 Engine comm. error message 195 engine control unit. See ECU engine power assembly 80 Enhanced I/O 77 envelopes loading 43 specifications 40 environmental specifications 8, 30 error messages alert and warning 193 control panel 193 critical 201 error-correction mode (ECM) 242 Index 335

Section	Page
Product Information	19
Product configurations	20
HP LaserJet 3015, 3020, and 3030 all-in-one products	20
HP LaserJet 3015 all-in-one product	21
HP LaserJet 3020/3030 all-in-one product	21
Product features	22
Overview of products	23
Hardware components	23
Product identification	25
Model and serial numbers	25
Product specifications	26
Physical specifications	26
Environmental specifications (all models)	26
HP LaserJet 3015 performance specifications	26
HP LaserJet 3020/3030 performance specifications	28
Electrical specifications (all models)	30
Acoustic emissions (all models)	30
Skew specifications (all models)	30
HP LaserJet 3030 fax capabilities	31
HP LaserJet 3015, 3020, and 3030 all-in-one battery	32
Warranty statement	33
HP’s Premium Protection print-cartridge warranty	34
Extended warranty	35
Print-cartridge information	36
Refilled print cartridges	36
HP LaserJet printing supplies	36
HP Printing Supplies Returns and Recycling Program information	36
FCC regulations	38
Telephone Consumer Protection Act (United States)	40
IC CS-03 requirements	41
Declaration of Conformity	42
Safety statements	43
Laser safety statement	43
Canada DOC regulations	43
Laser statement for Finland	44
Korean EMI statement	44
Australian EMC requirements	44
Regulatory information for the European Union countries/regions	45
Operation	47
Operating environment	48
Identifying the control-panel components	49
Control-panel menu structure	51
To use the control-panel buttons	51
To print the control-panel menu structure	51
Product media specifications	55
Main input tray (all models)	55
Automatic document feeder (ADF) specifications	56
To gain access to the optimizing feature	56
Guidelines for using media	57
Paper and transparencies	57
Common media problems table	57
Labels	58
Envelopes	58
Card stock and heavy media	59
Loading media	61
Media input tray	61
Priority input tray	61
Specific types of media	61
Media information for ADF originals	61
Media information for the flatbed (HP LaserJet 3020 and 3030)	62
Loading originals to copy or scan	62
Loading originals into the LJ 3020 and 3030 ADF input tray	63
Loading originals onto the LJ 3020 and 3030 flatbed scanner	64
Maintenance	65
Life expectancies of parts that wear	66
Scanner calibration	67
Cleaning the product	68
To clean the print path	68
Cleaning the glass	68
Cleaning the print-cartridge area	72
To cleaning the print-cartridge area (all models)	72
Cleaning the printer pickup roller (all models)	73
Cleaning the printer separation pad (all models)	74
User replaceable parts	75
Printer pickup roller (all models)	75
Printer separation pad (all models)	77
Printer main input tray (all models)	78
HP LaserJet 3015 ADF pickup roller	79
HP LaserJet 3015 ADF separation pad set	80
HP LaserJet 3015 ADF input tray	80
HP LaserJet 3015 ADF output bin	81
HP LaserJet 3020 and 3030 ADF pickup roller	81
HP LaserJet 3020 and 3030 ADF separation pad	84
HP LaserJet 3020 and 3030 control-panel bezel	84
Operational overview	87
Basic functions (all models)	88
Basic sequence of operation	89
Formatter system	93
Central processing unit	93
Line interface unit (HP LaserJet 3015 and 3030 only)	93
Standard boot process	93
RAM	94
Parallel interface or universal serial bus (USB) interface	94
Control panel	94
EconoMode	94
MEt	95
Enhanced I/O	95
PJL overview	95
Printer functions (all models)	96
Engine control system (engine control unit and power-supply assembly)	96
Image-formation system	101
Print cartridge	102
Printer paper-feed system	102
Jam detection in the printer	103
HP LaserJet 3015 all-in-one unique components	105
Basic operation	105
HP LaserJet 3020 and 3030 all-in-one unique components	111
Scanner and ADF functions and operation	111
Fax functions and operation (HP LaserJet 3015 and 3030 only)	114
PSTN operation	114
The fax subsystem	114
Formatter in the fax subsystem	114
LIU in the fax subsystem	114
Fax page storage in flash memory	117
Removal and replacement	119
Removal and replacement strategy	121
Required tools	121
Before performing service	121
After performing service	122
Parts removal order	122
HP LaserJet 3015 all-in-one	125
Link assemblies and scanner support frame springs	125
Scanner side covers	128
Separation-pad set	129
Control-panel bezel	130
Control-panel assembly	131
Media lever and media lever torsion spring	132
Separation pad assembly	133
Scanner assembly	136
Scanner assembly top cover	144
Top-cover assembly	147
Pickup roller	148
White platen	149
HP LaserJet 3020 and 3030 all-in-one	151
ADF input tray	151
Flatbed lid	152
Link assemblies and scanner support frame springs	154
Control-panel bezel	157
Control-panel assembly	157
ADF separation pad	158
ADF input-tray flag	159
ADF pickup roller	160
ADF scanner glass	161
Scanner assembly	163
Printer (product base)	171
Printer separation pad	172
Print cartridge	172
Printer pickup roller	174
Media input tray	176
Transfer roller	177
Printer side covers	179
Print-cartridge door	181
Rear cover and fuser cover	182
Front cover	183
Installing the scanner cushions	185
Speaker assembly	186
Power supply	187
Formatter and line interface unit (LIU)	189
Scanner support frame	193
Engine controller unit	195
Laser/scanner assembly	199
Main motor	200
Fuser	202
Paper-pickup assembly	204
Troubleshooting	205
Basic troubleshooting	206
Control-panel messages	211
Alert and warning messages	211
Critical error messages	219
Event-log codes	222
Solving image-quality problems	224
Checking the print cartridge	224
Solving print image-quality problems	224
Solving scanning (copying) image-quality problems	234
Repetitive image defect ruler	240
Solving paper-feed problems	241
Jams occur in the printer	241
Solving print paper-feed problems	243
Jams occur in the automatic document feeder (ADF)	245
Solving scanner (copier) paper-feed problems	247
Solving problems with digital subscriber line (DSL) connections	249
Connecting additional devices	249
Functional checks	253
Control-panel test	253
Half self-test functional check	253
Drum rotation functional check	255
High-voltage contacts check	256
Updating the firmware code	258
Troubleshooting tools	259
Printing a configuration report, demonstration page, or menu structure	259
Printing all fax reports at once (HP LaserJet 3015 and 3030 only)	259
T.30 protocol trace (HP LaserJet 3015 and 3030 only)	259
Service-mode functions	280
Secondary service menu	280
Developer’s menu	281
Adjusting the country/region code parameters	282
Soft reset	283
NVRAM init	283
System settings for localized products	284
Printer job language (PJL) software commands	286
Main wiring	287
Component locations, HP LaserJet 3015 all-in-one	290
Component locations, HP LaserJet 3020 and 3030 all-in-one	294
Component locations, HP LaserJet 3015, 3020 and 3030 printer (product base)	295
Parts and diagrams	299
Ordering parts and supplies	300
Parts that wear	300
Parts	300
World-wide customer support	300
Accessories	302
Common hardware	302
How to use the parts lists and diagrams	303
HP LaserJet 3015 scanner assembly	304
HP LaserJet 3020/3030 scanner assembly	314
HP LaserJet 3015/3020/3030 printer base	322
Alphabetical parts list	338
Numerical parts list	344

Match case Limit results 1 per page

country settings

264

coupling link, part numbers

315

covers, HP LaserJet 3015 part numbers

291

covers, part numbers

311

covers, removing

front

165

fuser

164

print-cartridge

163

rear

164

scanner side, HP LaserJet 3015

110

scanner top, HP LaserJet 3015

126

side

161

top, HP LaserJet 3015

129

CPU, formatter

critical error messages

201

crooked pages, troubleshooting

213, 217

crooked scans, troubleshooting

230

curl, troubleshooting

214, 226

current control, fax line

cushions, scanner

installing

167

part numbers

309

custom-sized media, loading

Customer Care Online

282

cut-off edges

207

dark copies or scans, troubleshooting

218

data communication operations

75, 77

data-store parameters, fax

263

Date menu

dc bias

DC controller PCA

dc power distribution

Declaration of Conformity

24, 25

default settings, restoring

265

delay jams

delivery sensor, paper (PS803)

delivery-delay jams

delivery-stationary jams

demonstration report, printing

241

density

operations

troubleshooting

208

developer menu

263

developing roller

developing stage, image formation process

Device error message

194

Device is busy error message

194

dialing, pulse

digital subscriber lines (DSL), troubleshooting

231

Doc feeder jam error message

194

Document feeder mispick error message

194

document sensor (PS1201)

document top sensor (PS 1202)

documentation, ordering

282

Door open or no print cartridge error message

195

door, cartridge

part number

309

door, print cartridge

removing

163

door-open paper jams

dots, troubleshooting

printed pages

208, 214

scanned images

220

draft mode

DRAM

drivers

ordering

282

supported

dropouts, troubleshooting

208, 212

drum

inspecting

206

operations

83, 84

rotation functional check

237

drum cleaning stage, image formation process

DSL lines, troubleshooting

231

DSP circuitry

duty cycle

ADF

9, 11

product

9, 11

scanner

9, 11

ECM (error-correction mode)

242

EconoMode

ECU

assembly, part numbers

313

functions

jam detection operations

laser/scanner operations

paper feeding operations

removing

177

edges, not printing

207

electrical specifications

electrophotographic processes

operations

testing

235

electrostatic discharge (ESD)

103

EMC statement for Australia

EMI statement for Korea

Engine comm. error message

195

engine control unit.

See

ECU

engine power assembly

Enhanced I/O

envelopes

specifications

environmental specifications

8, 30

error messages

alert and warning

193

control panel

193

critical

201

error-correction mode (ECM)

242

ENWW

Index

335