HP 3015 Service Manual - Page 222

Table 6-2. Critical error messages (continued) Control panel message Event log Description error message Recommended action Scanner Bulb Failure (HP LaserJet None 3020 and 3030 only) The scanner assembly experienced an error in scanner bulb functionality. Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power and wait for the product to initialize. Try another power source. If the error persists, lift the flatbed to see if the scanner bulb is illuminating. If it is not illuminating, replace the scanner assembly. See, Scanner assembly. If the bulb is illuminating, the scan module may be too far to the right to find the calibration strip during startup. Follow this procedure to move the scan module so it begins the startup cycle farther to the left: 1. Cycle the power and watch the movement of the scan module. The scan module will move to the left and the bulb will illuminate. When it does, cycle the power. 2. Repeat the first step until the scan module is about 3 centimeters (about 1 inch) from the right edge of the scan glass. 3. Turn on power by using the power switch. If the error persists, replace the scanner assembly. See, Scanner assembly. Event-log codes These codes appear in the event-log section of the configuration report. Use this table to associate an event-log code with a description of the event. Table 6-3. Event-log codes Event code Event sub-code 10 the line in the file at which the event occurred 20 10 20 20 20 30 Event asserts receive-fax directory is missing send-fax directory is missing send-ID file is corrupted 204 Chapter 6 Troubleshooting ENWW