HP 3015 Service Manual - Page 241

Solving paper-feed problems CAUTION Use the information in this section to solve problems that are related to moving paper or documents through the product. Always try to remove a jam in the direction that the media feeds through the printer. If the problem occurs when copying or scanning, see Solving scanning (copying) image-quality problems. CAUTION Jams occur in the printer Occasionally, media becomes jammed during a print job. Try the following remedies before you attempt to clear the jam: ● Make sure that the media meets specifications. ● Make sure that the media is not wrinkled, folded, or damaged. ● Make sure that the product is clean. See Cleaning the product. ● Make sure that the input trays are loaded properly and are not too full. See, Loading media. To clear a jam Jams might result in loose toner on the page. If toner falls on clothing, wash it in cold water. Hot water will permanently set the toner into the fabric. If toner is on your hands, wash them in cold water. Never use a sharp object, such as a pencil or scissors, to remove jammed media. 1. Open the print-cartridge door . Figure 6-2. Clear a jam in the product base (1 of 3) ENWW Solving paper-feed problems 223