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Table 6-1. Alert and warning messages, continued - laserjet paper jam problem

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Table 6-1. Alert and warning messages (continued) Control panel message Event log Description error message Recommended action Canceled send. Clear document None The CANCEL button was pressed to cancel the current job while pages were feeding from the document feeder tray. The cancel process will not automatically clear the document feeder. Open the ADF cover or raise the flatbed lid (HP LaserJet 3020 and 3030 only), remove the jammed item, and close the door or lid. Then, clear the items in the document feeder tray and start over. Cleaning Mode. Wait 1-3 min. None The product is running an internal cleaning cycle. Wait for the product to finish the cleaning cycle. The message will clear when the cycle is finished. Comm. error (HP LaserJet 3015 and 3030 only) None Fax communication error occurred between the product and the sender or receiver. For descriptions of communication errors, see Table 6-4. Fax receive codes, and Table 6-5. Fax send codes. Allow the product to retry sending the fax. Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug the product phone cord into a jack for another phone line. Reseat or replace the cord. Try a different phone cord. If the error persists, replace the LIU. See Formatter and line interface unit (LIU). Device error. [enter] to cont. None An internal error occurred in the product. Press MENU/ENTER to resume the job. Device is busy. Try again later None The product is currently in use. Wait for the product to finish the current job. Doc feeder jam Clear, Reload None A piece of media is jammed in the document feeder tray. Open the ADF cover or raise the flatbed lid (LJ 3020/3030 only), remove the jammed item (see, Solving paper-feed problems), and close the door or lid. Then, clear the items in the document feeder tray and start over. If the error persists, replace the ADF separation pad and ADF pickup roller. See, User replaceable parts. Document feeder mispick. Reload None Media in the document feeder tray was not picked up. Remove the media from the document feeder tray and then reload it. If the error persists, replace the ADF pickup roller and ADF separation pad. See, User replaceable parts. 194 Chapter 6 Troubleshooting ENWW

Section	Page
Product Information	19
Product configurations	20
HP LaserJet 3015, 3020, and 3030 all-in-one products	20
HP LaserJet 3015 all-in-one product	21
HP LaserJet 3020/3030 all-in-one product	21
Product features	22
Overview of products	23
Hardware components	23
Product identification	25
Model and serial numbers	25
Product specifications	26
Physical specifications	26
Environmental specifications (all models)	26
HP LaserJet 3015 performance specifications	26
HP LaserJet 3020/3030 performance specifications	28
Electrical specifications (all models)	30
Acoustic emissions (all models)	30
Skew specifications (all models)	30
HP LaserJet 3030 fax capabilities	31
HP LaserJet 3015, 3020, and 3030 all-in-one battery	32
Warranty statement	33
HP’s Premium Protection print-cartridge warranty	34
Extended warranty	35
Print-cartridge information	36
Refilled print cartridges	36
HP LaserJet printing supplies	36
HP Printing Supplies Returns and Recycling Program information	36
FCC regulations	38
Telephone Consumer Protection Act (United States)	40
IC CS-03 requirements	41
Declaration of Conformity	42
Safety statements	43
Laser safety statement	43
Canada DOC regulations	43
Laser statement for Finland	44
Korean EMI statement	44
Australian EMC requirements	44
Regulatory information for the European Union countries/regions	45
Operation	47
Operating environment	48
Identifying the control-panel components	49
Control-panel menu structure	51
To use the control-panel buttons	51
To print the control-panel menu structure	51
Product media specifications	55
Main input tray (all models)	55
Automatic document feeder (ADF) specifications	56
To gain access to the optimizing feature	56
Guidelines for using media	57
Paper and transparencies	57
Common media problems table	57
Labels	58
Envelopes	58
Card stock and heavy media	59
Loading media	61
Media input tray	61
Priority input tray	61
Specific types of media	61
Media information for ADF originals	61
Media information for the flatbed (HP LaserJet 3020 and 3030)	62
Loading originals to copy or scan	62
Loading originals into the LJ 3020 and 3030 ADF input tray	63
Loading originals onto the LJ 3020 and 3030 flatbed scanner	64
Maintenance	65
Life expectancies of parts that wear	66
Scanner calibration	67
Cleaning the product	68
To clean the print path	68
Cleaning the glass	68
Cleaning the print-cartridge area	72
To cleaning the print-cartridge area (all models)	72
Cleaning the printer pickup roller (all models)	73
Cleaning the printer separation pad (all models)	74
User replaceable parts	75
Printer pickup roller (all models)	75
Printer separation pad (all models)	77
Printer main input tray (all models)	78
HP LaserJet 3015 ADF pickup roller	79
HP LaserJet 3015 ADF separation pad set	80
HP LaserJet 3015 ADF input tray	80
HP LaserJet 3015 ADF output bin	81
HP LaserJet 3020 and 3030 ADF pickup roller	81
HP LaserJet 3020 and 3030 ADF separation pad	84
HP LaserJet 3020 and 3030 control-panel bezel	84
Operational overview	87
Basic functions (all models)	88
Basic sequence of operation	89
Formatter system	93
Central processing unit	93
Line interface unit (HP LaserJet 3015 and 3030 only)	93
Standard boot process	93
RAM	94
Parallel interface or universal serial bus (USB) interface	94
Control panel	94
EconoMode	94
MEt	95
Enhanced I/O	95
PJL overview	95
Printer functions (all models)	96
Engine control system (engine control unit and power-supply assembly)	96
Image-formation system	101
Print cartridge	102
Printer paper-feed system	102
Jam detection in the printer	103
HP LaserJet 3015 all-in-one unique components	105
Basic operation	105
HP LaserJet 3020 and 3030 all-in-one unique components	111
Scanner and ADF functions and operation	111
Fax functions and operation (HP LaserJet 3015 and 3030 only)	114
PSTN operation	114
The fax subsystem	114
Formatter in the fax subsystem	114
LIU in the fax subsystem	114
Fax page storage in flash memory	117
Removal and replacement	119
Removal and replacement strategy	121
Required tools	121
Before performing service	121
After performing service	122
Parts removal order	122
HP LaserJet 3015 all-in-one	125
Link assemblies and scanner support frame springs	125
Scanner side covers	128
Separation-pad set	129
Control-panel bezel	130
Control-panel assembly	131
Media lever and media lever torsion spring	132
Separation pad assembly	133
Scanner assembly	136
Scanner assembly top cover	144
Top-cover assembly	147
Pickup roller	148
White platen	149
HP LaserJet 3020 and 3030 all-in-one	151
ADF input tray	151
Flatbed lid	152
Link assemblies and scanner support frame springs	154
Control-panel bezel	157
Control-panel assembly	157
ADF separation pad	158
ADF input-tray flag	159
ADF pickup roller	160
ADF scanner glass	161
Scanner assembly	163
Printer (product base)	171
Printer separation pad	172
Print cartridge	172
Printer pickup roller	174
Media input tray	176
Transfer roller	177
Printer side covers	179
Print-cartridge door	181
Rear cover and fuser cover	182
Front cover	183
Installing the scanner cushions	185
Speaker assembly	186
Power supply	187
Formatter and line interface unit (LIU)	189
Scanner support frame	193
Engine controller unit	195
Laser/scanner assembly	199
Main motor	200
Fuser	202
Paper-pickup assembly	204
Troubleshooting	205
Basic troubleshooting	206
Control-panel messages	211
Alert and warning messages	211
Critical error messages	219
Event-log codes	222
Solving image-quality problems	224
Checking the print cartridge	224
Solving print image-quality problems	224
Solving scanning (copying) image-quality problems	234
Repetitive image defect ruler	240
Solving paper-feed problems	241
Jams occur in the printer	241
Solving print paper-feed problems	243
Jams occur in the automatic document feeder (ADF)	245
Solving scanner (copier) paper-feed problems	247
Solving problems with digital subscriber line (DSL) connections	249
Connecting additional devices	249
Functional checks	253
Control-panel test	253
Half self-test functional check	253
Drum rotation functional check	255
High-voltage contacts check	256
Updating the firmware code	258
Troubleshooting tools	259
Printing a configuration report, demonstration page, or menu structure	259
Printing all fax reports at once (HP LaserJet 3015 and 3030 only)	259
T.30 protocol trace (HP LaserJet 3015 and 3030 only)	259
Service-mode functions	280
Secondary service menu	280
Developer’s menu	281
Adjusting the country/region code parameters	282
Soft reset	283
NVRAM init	283
System settings for localized products	284
Printer job language (PJL) software commands	286
Main wiring	287
Component locations, HP LaserJet 3015 all-in-one	290
Component locations, HP LaserJet 3020 and 3030 all-in-one	294
Component locations, HP LaserJet 3015, 3020 and 3030 printer (product base)	295
Parts and diagrams	299
Ordering parts and supplies	300
Parts that wear	300
Parts	300
World-wide customer support	300
Accessories	302
Common hardware	302
How to use the parts lists and diagrams	303
HP LaserJet 3015 scanner assembly	304
HP LaserJet 3020/3030 scanner assembly	314
HP LaserJet 3015/3020/3030 printer base	322
Alphabetical parts list	338
Numerical parts list	344

Match case Limit results 1 per page

Control panel message

Event log

error

message

Description

Recommended action

Canceled send. Clear document

None

The

CANCEL

button was pressed to

cancel the current job while pages

were feeding from the document

feeder tray. The cancel process will

not automatically clear the

document feeder.

Open the ADF cover or raise the

flatbed lid (HP LaserJet 3020 and

3030 only), remove the jammed

item, and close the door or lid.

Then, clear the items in the

document feeder tray and start

over.

Cleaning Mode.

Wait 1-3 min.

None

The product is running an internal

cleaning cycle.

Wait for the product to finish the

cleaning cycle. The message will

clear when the cycle is finished.

Comm. error

(HP LaserJet 3015 and 3030 only)

None

Fax communication error occurred

between the product and the

sender or receiver. For descriptions

of communication errors, see

Table

6-4.

Fax

receive

codes

, and

Table

6-5.

Fax

send

codes

Allow the product to retry sending

the fax. Unplug the product

telephone cord from the wall, plug

in a telephone, and try making a

call. Plug the product phone cord

into a jack for another phone line.

Reseat or replace the cord. Try a

different phone cord.

If the error persists, replace the

LIU. See

Formatter

and

line

interface

unit

(LIU)

Device error. [enter] to cont.

None

An internal error occurred in the

product.

Press

ENTER

to resume the job.

Device is busy.

Try again later

None

The product is currently in use.

Wait for the product to finish the

current job.

Doc feeder jam

Clear, Reload

None

A piece of media is jammed in the

document feeder tray.

Open the ADF cover or raise the

flatbed lid (LJ 3020/3030 only),

remove the jammed item (see,

Solving

paper-feed

problems

), and

close the door or lid. Then, clear the

items in the document feeder tray

and start over.

If the error persists, replace the

ADF separation pad and ADF

pickup roller. See,

User

replaceable

parts

Document feeder mispick. Reload

None

Media in the document feeder tray

was not picked up.

Remove the media from the

document feeder tray and then

reload it.

If the error persists, replace the

ADF pickup roller and ADF

separation pad. See,

User

replaceable

parts

Table 6-1. Alert and warning messages

(continued)

194

Chapter 6

Troubleshooting

ENWW