HP 3015 Service Manual - Page 270

Table 6-5. Fax send codes (continued) Code Description Recommended action 390 The product has originated a fax Attempt to send the fax again after making session while using error correction sure that documents stored in memory are (either V.34 or V.17). Transmission of printed, and that the unit has paper ready for an image has been abandoned after a printing. If the problem persists, reinitialize timeout when no data has become permanent storage. ready for transmission. This is most likely caused by a low-memory condition, although it could be caused by other internal problems that cause data generation for transmission to stall. 391 The product has originated a fax Attempt to send the fax again after making session without error correction (not sure that documents that are stored in V.34). Transmission of an image has memory are printed, and that the unit has been abandoned after a timeout when paper ready for printing. If the problem no data has become ready for persists, reinitialize permanent storage. transmission. This is most likely caused by a low-memory condition, although it could be caused by other internal problems that stall the data generation for transmission. 392 The product has answered a fax 1. Ask the remote user to send the fax session and completed the initial V.34 again when telephone-line conditions handshake but has been unable to have improved. detect any T.30 frames. This failure is caused by either compatibility 2. problems with certain machines or Disable V.34 on the product and attempt the transmission with the V.17 mode. line conditions. 393 The product has failed to complete 1. Ask the remote user to send the fax phase 3 of the initial V.34 handshake again when telephone-line conditions after answering a fax session. This is have improved. usually caused by poor line conditions, although it might be a compatibility issue with certain 2. Disable V.34 on the product and attempt the transmission with the V.17 mode. machines or line conditions. 394 The product has failed to successfully 1. Ask the remote user to send the fax negotiate the initial V.8 handshake again when telephone-line conditions with the remote machine after have improved. answering a fax session. Typically, this occurs when the calling machine is not fax-capable. It might also be a 2. Disable V.34 on the product and attempt the transmission with the V.17 mode. compatibility issue with certain machines or line conditions. 395 An unexpected T.30 frame has been 1. Ask the remote user to send the fax received between pages during a again when telephone-line conditions multipage V.34 reception. This is have improved. almost certainly a compatibility problem with the remote machine, and might be caused by an error with 2. Disable V.34 on the product and attempt the transmission with the V.17 mode. the implementation of the remote machine. 252 Chapter 6 Troubleshooting ENWW