HP 3015 Service Manual - Page 217

Table 6-1. Alert and warning messages (continued) Control panel message Event log Description error message No fax answer. Canceled send (HP LaserJet 3015 and 3030 only) None Attempts to redial a fax number failed, or the "Redial-no answer" option was turned off. No fax answer. Redial pending (HP LaserJet 3015 and 3030 only) None The receiving fax line did not answer. The product attempts to redial after a few minutes. Recommended action Call the recipient to ensure that their fax machine is on and ready. Check that you are dialing the correct fax number. Check that the redial option is enabled. See Control-panel menu structure. Unplug the telephone cord from both the product and the wall and replug the cord. Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug the product phone cord into a jack for another phone line. Update the firmware. See Updating the firmware code. If the error persists, replace the formatter. See, Formatter and line interface unit (LIU). Allow the product to retry sending the fax. Call the recipient to ensure that their fax machine is on and ready. Check that you are dialing the correct fax number. After the device stops trying to redial, do the following. Unplug the product telephone cord from the wall, plug in a telephone, and try making a call. Plug the product phone cord into a jack for another phone line. Try a different phone cord. Update the firmware. See Updating the firmware code. If the error persists, replace the LIU. See, Formatter and line interface unit (LIU). ENWW Control-panel messages 199