HP 3015 Service Manual - Page 234
Solving scanning (copying) image-quality problems
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Solving scanning (copying) image-quality problems Note Use the following tables to help solve problems with scanned or copied pages. Some image-quality problems can be isolated by performing printer functional tests. See Functional checks. Image quality problems can also be caused by using cables that are not IEEE-1284 compliant. Pages do not print. Cause Solution The product is not plugged in, or the power switch Make sure that the product is plugged into a is not on. working wall outlet or power strip and that the power switch is turned on. The computer cable is loose. Check that the cable between the product and the computer is securely connected. The tape was not removed from the print cartridge. Remove the print cartridge, remove the tape, and reinstall the print cartridge. The print cartridge is out of toner. Replace the print cartridge. The media does not meet HP specifications (for example, it is too moist or too rough). Make sure that the media meets specifications detailed in the HP LaserJet Printer Family Print Media Guide. The original was loaded upside-down. Load the original with the side to be scanned facing down in the ADF for the HP LaserJet 3015, or up in the ADF for the LaserJet 3020 and 3030. Load the original with the side to be scanned facing down on the flatbed (HP LaserJet 3020 and 3030). 216 Chapter 6 Troubleshooting ENWW