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HP 3015 Service Manual - Page 282

Adjusting the country/region code parameters, To adjust fax data-store parameters

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Note 4. Use the < or > button to navigate the developer's menu. 5. To exit the developer's menu and remove it from the menu tree, press CANCEL to return to the Ready display, and then press CANCEL again. To adjust fax data-store parameters When you adjust fax data-store parameters, the product does not alert you to incorrect input values. Changing fax data-store parameters can render the product illegal or inoperable. Before adjusting the fax data-store parameters, you can print a list of all the parameters from the secondary service menu. See To print a list of all the Fax data-store parameters. 1. On the developer's menu, use the < or > button to navigate to R/W PARAMETER, and then press MENU/ENTER. 2. Use the < or > button to locate the parameter that you want to change. The current setting appears on the control-panel display. 3. Type the new value for the fax data-store parameter, and then press MENU/ENTER. To scroll quickly to a particular data-store parameter When R/W PARAMETER appears on the control-panel display, jump directly to any parameter ID that does not contain a 2 by typing the ID on the keypad. (Pressing 2 brings up the secondary service menu.) To change a parameter that has a 2 in its ID, type the ID of the closest parameter that does not have a 2 and then use the < or > button to locate the parameter that you want to change. For example, to move quickly to parameter 152, enter 151 >. Adjusting the country/region code parameters Three situations can occur that necessitate changing the country/region or language settings for the product: 1. The customer has moved to a different country/region from where the product was purchased. 2. The information has been erased because of an NVRAM initialization, or the parameters are set to "undefined." 3. The formatter was replaced. Use the information in the following sections to adjust the country/region and language settings. To change the country/region from one location to another 1. Press MENU/ENTER, and then press 2 to gain access to the Secondary Service menu. 2. Press < or > to select Location, and then press MENU/ENTER. 3. Press < or > until the correct location appears. 4. When the correct location appears, press MENU/ENTER. Press 1 to confirm the new location. The product automatically turns itself off and then on after the setting is confirmed. 264 Chapter 6 Troubleshooting ENWW

Section	Page
Product Information	19
Product configurations	20
HP LaserJet 3015, 3020, and 3030 all-in-one products	20
HP LaserJet 3015 all-in-one product	21
HP LaserJet 3020/3030 all-in-one product	21
Product features	22
Overview of products	23
Hardware components	23
Product identification	25
Model and serial numbers	25
Product specifications	26
Physical specifications	26
Environmental specifications (all models)	26
HP LaserJet 3015 performance specifications	26
HP LaserJet 3020/3030 performance specifications	28
Electrical specifications (all models)	30
Acoustic emissions (all models)	30
Skew specifications (all models)	30
HP LaserJet 3030 fax capabilities	31
HP LaserJet 3015, 3020, and 3030 all-in-one battery	32
Warranty statement	33
HP’s Premium Protection print-cartridge warranty	34
Extended warranty	35
Print-cartridge information	36
Refilled print cartridges	36
HP LaserJet printing supplies	36
HP Printing Supplies Returns and Recycling Program information	36
FCC regulations	38
Telephone Consumer Protection Act (United States)	40
IC CS-03 requirements	41
Declaration of Conformity	42
Safety statements	43
Laser safety statement	43
Canada DOC regulations	43
Laser statement for Finland	44
Korean EMI statement	44
Australian EMC requirements	44
Regulatory information for the European Union countries/regions	45
Operation	47
Operating environment	48
Identifying the control-panel components	49
Control-panel menu structure	51
To use the control-panel buttons	51
To print the control-panel menu structure	51
Product media specifications	55
Main input tray (all models)	55
Automatic document feeder (ADF) specifications	56
To gain access to the optimizing feature	56
Guidelines for using media	57
Paper and transparencies	57
Common media problems table	57
Labels	58
Envelopes	58
Card stock and heavy media	59
Loading media	61
Media input tray	61
Priority input tray	61
Specific types of media	61
Media information for ADF originals	61
Media information for the flatbed (HP LaserJet 3020 and 3030)	62
Loading originals to copy or scan	62
Loading originals into the LJ 3020 and 3030 ADF input tray	63
Loading originals onto the LJ 3020 and 3030 flatbed scanner	64
Maintenance	65
Life expectancies of parts that wear	66
Scanner calibration	67
Cleaning the product	68
To clean the print path	68
Cleaning the glass	68
Cleaning the print-cartridge area	72
To cleaning the print-cartridge area (all models)	72
Cleaning the printer pickup roller (all models)	73
Cleaning the printer separation pad (all models)	74
User replaceable parts	75
Printer pickup roller (all models)	75
Printer separation pad (all models)	77
Printer main input tray (all models)	78
HP LaserJet 3015 ADF pickup roller	79
HP LaserJet 3015 ADF separation pad set	80
HP LaserJet 3015 ADF input tray	80
HP LaserJet 3015 ADF output bin	81
HP LaserJet 3020 and 3030 ADF pickup roller	81
HP LaserJet 3020 and 3030 ADF separation pad	84
HP LaserJet 3020 and 3030 control-panel bezel	84
Operational overview	87
Basic functions (all models)	88
Basic sequence of operation	89
Formatter system	93
Central processing unit	93
Line interface unit (HP LaserJet 3015 and 3030 only)	93
Standard boot process	93
RAM	94
Parallel interface or universal serial bus (USB) interface	94
Control panel	94
EconoMode	94
MEt	95
Enhanced I/O	95
PJL overview	95
Printer functions (all models)	96
Engine control system (engine control unit and power-supply assembly)	96
Image-formation system	101
Print cartridge	102
Printer paper-feed system	102
Jam detection in the printer	103
HP LaserJet 3015 all-in-one unique components	105
Basic operation	105
HP LaserJet 3020 and 3030 all-in-one unique components	111
Scanner and ADF functions and operation	111
Fax functions and operation (HP LaserJet 3015 and 3030 only)	114
PSTN operation	114
The fax subsystem	114
Formatter in the fax subsystem	114
LIU in the fax subsystem	114
Fax page storage in flash memory	117
Removal and replacement	119
Removal and replacement strategy	121
Required tools	121
Before performing service	121
After performing service	122
Parts removal order	122
HP LaserJet 3015 all-in-one	125
Link assemblies and scanner support frame springs	125
Scanner side covers	128
Separation-pad set	129
Control-panel bezel	130
Control-panel assembly	131
Media lever and media lever torsion spring	132
Separation pad assembly	133
Scanner assembly	136
Scanner assembly top cover	144
Top-cover assembly	147
Pickup roller	148
White platen	149
HP LaserJet 3020 and 3030 all-in-one	151
ADF input tray	151
Flatbed lid	152
Link assemblies and scanner support frame springs	154
Control-panel bezel	157
Control-panel assembly	157
ADF separation pad	158
ADF input-tray flag	159
ADF pickup roller	160
ADF scanner glass	161
Scanner assembly	163
Printer (product base)	171
Printer separation pad	172
Print cartridge	172
Printer pickup roller	174
Media input tray	176
Transfer roller	177
Printer side covers	179
Print-cartridge door	181
Rear cover and fuser cover	182
Front cover	183
Installing the scanner cushions	185
Speaker assembly	186
Power supply	187
Formatter and line interface unit (LIU)	189
Scanner support frame	193
Engine controller unit	195
Laser/scanner assembly	199
Main motor	200
Fuser	202
Paper-pickup assembly	204
Troubleshooting	205
Basic troubleshooting	206
Control-panel messages	211
Alert and warning messages	211
Critical error messages	219
Event-log codes	222
Solving image-quality problems	224
Checking the print cartridge	224
Solving print image-quality problems	224
Solving scanning (copying) image-quality problems	234
Repetitive image defect ruler	240
Solving paper-feed problems	241
Jams occur in the printer	241
Solving print paper-feed problems	243
Jams occur in the automatic document feeder (ADF)	245
Solving scanner (copier) paper-feed problems	247
Solving problems with digital subscriber line (DSL) connections	249
Connecting additional devices	249
Functional checks	253
Control-panel test	253
Half self-test functional check	253
Drum rotation functional check	255
High-voltage contacts check	256
Updating the firmware code	258
Troubleshooting tools	259
Printing a configuration report, demonstration page, or menu structure	259
Printing all fax reports at once (HP LaserJet 3015 and 3030 only)	259
T.30 protocol trace (HP LaserJet 3015 and 3030 only)	259
Service-mode functions	280
Secondary service menu	280
Developer’s menu	281
Adjusting the country/region code parameters	282
Soft reset	283
NVRAM init	283
System settings for localized products	284
Printer job language (PJL) software commands	286
Main wiring	287
Component locations, HP LaserJet 3015 all-in-one	290
Component locations, HP LaserJet 3020 and 3030 all-in-one	294
Component locations, HP LaserJet 3015, 3020 and 3030 printer (product base)	295
Parts and diagrams	299
Ordering parts and supplies	300
Parts that wear	300
Parts	300
World-wide customer support	300
Accessories	302
Common hardware	302
How to use the parts lists and diagrams	303
HP LaserJet 3015 scanner assembly	304
HP LaserJet 3020/3030 scanner assembly	314
HP LaserJet 3015/3020/3030 printer base	322
Alphabetical parts list	338
Numerical parts list	344

Match case Limit results 1 per page

Use the

button to navigate the developer’s menu.

To exit the developer’s menu and remove it from the menu tree, press

CANCEL

to return to

the

Ready

display, and then press

CANCEL

again.

To adjust fax data-store parameters

When you adjust fax data-store parameters, the product does not alert you to incorrect input

values. Changing fax data-store parameters can render the product illegal or inoperable.

Note

Before adjusting the fax data-store parameters, you can print a list of all the parameters from

the secondary service menu. See

list

all

the

Fax

data-store

parameters

On the developer’s menu, use the

button to navigate to

R/W PARAMETER

, and

then press

ENTER

Use the

button to locate the parameter that you want to change. The current setting

appears on the control-panel display.

Type the new value for the fax data-store parameter, and then press

ENTER

To scroll quickly to a particular data-store parameter

When

R/W PARAMETER

appears on the control-panel display, jump directly to any

parameter ID that does not contain a 2 by typing the ID on the keypad. (Pressing

brings up

the secondary service menu.) To change a parameter that has a 2 in its ID, type the ID of the

closest parameter that does not have a 2 and then use the

button to locate the

parameter that you want to change. For example, to move quickly to parameter 152, enter

151 >

Adjusting the country/region code parameters

Three situations can occur that necessitate changing the country/region or language settings

for the product:

The customer has moved to a different country/region from where the product was

purchased.

The information has been erased because of an NVRAM initialization, or the parameters

are set to "undefined."

The formatter was replaced.

Use the information in the following sections to adjust the country/region and language

settings.

To change the country/region from one location to another

Press

ENTER

, and then press

to gain access to the

Secondary Service

menu.

Press

to select

Location

, and then press

ENTER

Press

until the correct location appears.

When the correct location appears, press

ENTER

. Press

to confirm the new location.

The product automatically turns itself off and then on after the setting is confirmed.

264

Chapter 6

Troubleshooting

ENWW