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HP 3015 Service Manual - Page 363

ADF input, removing HP LaserJet 3020/3030, Training, HP Technical

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trailing edge detection, ADF 95 trailing edge, detection 86 Training, HP Technical 282 transfer roller assembly, part number 311 cleaning around 50 operations 83 power supply 81 removing 159 transfer stage, image formation process 83 transparencies cleaning print path with 50 loading 43 specifications 39 trays ADF input, removing HP LaserJet 3020/3030 133 ADF input, replacing 62 empty, error messages 200 feeding problems 227 included 2 loading 43 locating 5 media supported 37 paper feed system 84 part numbers 305, 307 removing 158 replacing main input 60 troubleshooting ADF copying 190 ADF feeding problems 229 ADF jams 227 basic steps 188 characters, partially printed 208, 212 contrast, copies or scans 218 control panel 189, 235 copier feeding problems 229 copy quality 216 copying 190 country/region settings 264 critical error messages 201 curled pages 214, 226 dots or streaks in scans 220 drum rotation 237 DSL lines 231 error messages, control panel 193 event log codes 204 fax error-correction mode (ECM) 242 fax receive codes 243 fax reports 241 fax send codes 248 fax T.30 protocol trace report 242, 254 faxing 190 feeding problems 225 gray background 209 half self-test functional check 235 high-voltage contacts 238 image formation 235 image quality 206 jams 223 lights, printer control panel 188 loose toner 211 media problems 39 multifeeds 227 NVRAM init 265 power 188 printing 191, 207 repetitive defects 212, 222 scanned text 220 scanner feeding problems 229 scanning 192 scanning quality 216 secondary service menu 262 skewed printed pages 213 soft reset 265 software installation 191 toner scatter 214 toner smears 210 toner specks 208 tools 241 vertical black streaks 219 vertical lines 209 white vertical stripes 215, 218 truss head screws 284 two-way communications 75, 77 U unplugging power cord 103 USB cable, ordering 284 port 11 specifications 10 V V.34 enabling or disabling 242 V.34 fax standard 242 vertical black streaks, troubleshooting 219 vertical defects, troubleshooting 212 vertical lines, troubleshooting 209 vertical white stripes, troubleshooting 215, 218 VIDEO signals 73 voltage DC power supply 80 fax line current control 99 high-voltage power supply 82 overvoltage protection 81 W WAIT period 71, 73 warning messages 193 ENWW Index 345

Section	Page
Product Information	19
Product configurations	20
HP LaserJet 3015, 3020, and 3030 all-in-one products	20
HP LaserJet 3015 all-in-one product	21
HP LaserJet 3020/3030 all-in-one product	21
Product features	22
Overview of products	23
Hardware components	23
Product identification	25
Model and serial numbers	25
Product specifications	26
Physical specifications	26
Environmental specifications (all models)	26
HP LaserJet 3015 performance specifications	26
HP LaserJet 3020/3030 performance specifications	28
Electrical specifications (all models)	30
Acoustic emissions (all models)	30
Skew specifications (all models)	30
HP LaserJet 3030 fax capabilities	31
HP LaserJet 3015, 3020, and 3030 all-in-one battery	32
Warranty statement	33
HP’s Premium Protection print-cartridge warranty	34
Extended warranty	35
Print-cartridge information	36
Refilled print cartridges	36
HP LaserJet printing supplies	36
HP Printing Supplies Returns and Recycling Program information	36
FCC regulations	38
Telephone Consumer Protection Act (United States)	40
IC CS-03 requirements	41
Declaration of Conformity	42
Safety statements	43
Laser safety statement	43
Canada DOC regulations	43
Laser statement for Finland	44
Korean EMI statement	44
Australian EMC requirements	44
Regulatory information for the European Union countries/regions	45
Operation	47
Operating environment	48
Identifying the control-panel components	49
Control-panel menu structure	51
To use the control-panel buttons	51
To print the control-panel menu structure	51
Product media specifications	55
Main input tray (all models)	55
Automatic document feeder (ADF) specifications	56
To gain access to the optimizing feature	56
Guidelines for using media	57
Paper and transparencies	57
Common media problems table	57
Labels	58
Envelopes	58
Card stock and heavy media	59
Loading media	61
Media input tray	61
Priority input tray	61
Specific types of media	61
Media information for ADF originals	61
Media information for the flatbed (HP LaserJet 3020 and 3030)	62
Loading originals to copy or scan	62
Loading originals into the LJ 3020 and 3030 ADF input tray	63
Loading originals onto the LJ 3020 and 3030 flatbed scanner	64
Maintenance	65
Life expectancies of parts that wear	66
Scanner calibration	67
Cleaning the product	68
To clean the print path	68
Cleaning the glass	68
Cleaning the print-cartridge area	72
To cleaning the print-cartridge area (all models)	72
Cleaning the printer pickup roller (all models)	73
Cleaning the printer separation pad (all models)	74
User replaceable parts	75
Printer pickup roller (all models)	75
Printer separation pad (all models)	77
Printer main input tray (all models)	78
HP LaserJet 3015 ADF pickup roller	79
HP LaserJet 3015 ADF separation pad set	80
HP LaserJet 3015 ADF input tray	80
HP LaserJet 3015 ADF output bin	81
HP LaserJet 3020 and 3030 ADF pickup roller	81
HP LaserJet 3020 and 3030 ADF separation pad	84
HP LaserJet 3020 and 3030 control-panel bezel	84
Operational overview	87
Basic functions (all models)	88
Basic sequence of operation	89
Formatter system	93
Central processing unit	93
Line interface unit (HP LaserJet 3015 and 3030 only)	93
Standard boot process	93
RAM	94
Parallel interface or universal serial bus (USB) interface	94
Control panel	94
EconoMode	94
MEt	95
Enhanced I/O	95
PJL overview	95
Printer functions (all models)	96
Engine control system (engine control unit and power-supply assembly)	96
Image-formation system	101
Print cartridge	102
Printer paper-feed system	102
Jam detection in the printer	103
HP LaserJet 3015 all-in-one unique components	105
Basic operation	105
HP LaserJet 3020 and 3030 all-in-one unique components	111
Scanner and ADF functions and operation	111
Fax functions and operation (HP LaserJet 3015 and 3030 only)	114
PSTN operation	114
The fax subsystem	114
Formatter in the fax subsystem	114
LIU in the fax subsystem	114
Fax page storage in flash memory	117
Removal and replacement	119
Removal and replacement strategy	121
Required tools	121
Before performing service	121
After performing service	122
Parts removal order	122
HP LaserJet 3015 all-in-one	125
Link assemblies and scanner support frame springs	125
Scanner side covers	128
Separation-pad set	129
Control-panel bezel	130
Control-panel assembly	131
Media lever and media lever torsion spring	132
Separation pad assembly	133
Scanner assembly	136
Scanner assembly top cover	144
Top-cover assembly	147
Pickup roller	148
White platen	149
HP LaserJet 3020 and 3030 all-in-one	151
ADF input tray	151
Flatbed lid	152
Link assemblies and scanner support frame springs	154
Control-panel bezel	157
Control-panel assembly	157
ADF separation pad	158
ADF input-tray flag	159
ADF pickup roller	160
ADF scanner glass	161
Scanner assembly	163
Printer (product base)	171
Printer separation pad	172
Print cartridge	172
Printer pickup roller	174
Media input tray	176
Transfer roller	177
Printer side covers	179
Print-cartridge door	181
Rear cover and fuser cover	182
Front cover	183
Installing the scanner cushions	185
Speaker assembly	186
Power supply	187
Formatter and line interface unit (LIU)	189
Scanner support frame	193
Engine controller unit	195
Laser/scanner assembly	199
Main motor	200
Fuser	202
Paper-pickup assembly	204
Troubleshooting	205
Basic troubleshooting	206
Control-panel messages	211
Alert and warning messages	211
Critical error messages	219
Event-log codes	222
Solving image-quality problems	224
Checking the print cartridge	224
Solving print image-quality problems	224
Solving scanning (copying) image-quality problems	234
Repetitive image defect ruler	240
Solving paper-feed problems	241
Jams occur in the printer	241
Solving print paper-feed problems	243
Jams occur in the automatic document feeder (ADF)	245
Solving scanner (copier) paper-feed problems	247
Solving problems with digital subscriber line (DSL) connections	249
Connecting additional devices	249
Functional checks	253
Control-panel test	253
Half self-test functional check	253
Drum rotation functional check	255
High-voltage contacts check	256
Updating the firmware code	258
Troubleshooting tools	259
Printing a configuration report, demonstration page, or menu structure	259
Printing all fax reports at once (HP LaserJet 3015 and 3030 only)	259
T.30 protocol trace (HP LaserJet 3015 and 3030 only)	259
Service-mode functions	280
Secondary service menu	280
Developer’s menu	281
Adjusting the country/region code parameters	282
Soft reset	283
NVRAM init	283
System settings for localized products	284
Printer job language (PJL) software commands	286
Main wiring	287
Component locations, HP LaserJet 3015 all-in-one	290
Component locations, HP LaserJet 3020 and 3030 all-in-one	294
Component locations, HP LaserJet 3015, 3020 and 3030 printer (product base)	295
Parts and diagrams	299
Ordering parts and supplies	300
Parts that wear	300
Parts	300
World-wide customer support	300
Accessories	302
Common hardware	302
How to use the parts lists and diagrams	303
HP LaserJet 3015 scanner assembly	304
HP LaserJet 3020/3030 scanner assembly	314
HP LaserJet 3015/3020/3030 printer base	322
Alphabetical parts list	338
Numerical parts list	344

Match case Limit results 1 per page

trailing edge detection, ADF

trailing edge, detection

Training, HP Technical

282

transfer roller

assembly, part number

311

cleaning around

operations

power supply

removing

159

transfer stage, image formation process

transparencies

cleaning print path with

specifications

trays

ADF input, removing HP LaserJet 3020/3030

133

ADF input, replacing

empty, error messages

200

feeding problems

227

included

locating

media supported

paper feed system

part numbers

305, 307

removing

158

replacing main input

troubleshooting

ADF copying

190

ADF feeding problems

229

ADF jams

227

basic steps

188

characters, partially printed

208, 212

contrast, copies or scans

218

control panel

189, 235

copier feeding problems

229

copy quality

216

copying

190

country/region settings

264

critical error messages

201

curled pages

214, 226

dots or streaks in scans

220

drum rotation

237

DSL lines

231

error messages, control panel

193

event log codes

204

fax error-correction mode (ECM)

242

fax receive codes

243

fax reports

241

fax send codes

248

fax T.30 protocol trace report

242, 254

faxing

190

feeding problems

225

gray background

209

half self-test functional check

235

high-voltage contacts

238

image formation

235

image quality

206

jams

223

lights, printer control panel

188

loose toner

211

media problems

multifeeds

227

NVRAM init

265

power

188

printing

191, 207

repetitive defects

212, 222

scanned text

220

scanner feeding problems

229

scanning

192

scanning quality

216

secondary service menu

262

skewed printed pages

213

soft reset

265

software installation

191

toner scatter

214

toner smears

210

toner specks

208

tools

241

vertical black streaks

219

vertical lines

209

white vertical stripes

215, 218

truss head screws

284

two-way communications

75, 77

unplugging power cord

103

USB

cable, ordering

284

port

specifications

V.34

enabling or disabling

242

V.34 fax standard

242

vertical black streaks, troubleshooting

219

vertical defects, troubleshooting

212

vertical lines, troubleshooting

209

vertical white stripes, troubleshooting

215, 218

VIDEO signals

voltage

DC power supply

fax line current control

high-voltage power supply

overvoltage protection

WAIT period

71, 73

warning messages

193

ENWW

Index

345