HP 3015 Service Manual - Page 213

Table 6-1. Alert and warning messages (continued) Control panel message Event log Description error message Recommended action Door open or no print cartridge None The print cartridge door is open or the print cartridge is not installed properly. 1. Check that the print cartridge door is completely closed. 2. Forcefully open and close the print-cartridge door to make sure that the print cartridge is seated. 3. Check that the print cartridge is correctly installed. Engine comm. error None The product experienced an internal communication error. Warning message only. Job output might be affected. Fax is busy Canceled send (HP LaserJet 3015 and 3030 only) None The receiving fax line was busy. The product has canceled sending the fax. Call the recipient to ensure that their fax machine is turned on and ready. Check that you are dialing the correct fax number. Check that the Redial if busy option is enabled. See, Controlpanel menu structure. Check for a dial tone on the phone line by pressing FAX/SEND. Make sure that the phone line is working by disconnecting the product, plugging in a telephone to the phone line, and making a voice call. Plug the product phone cord into a jack for another phone line, and try sending the fax again. Try a different phone cord. Update the firmware. See Updating the firmware code. If the error persists, replace the LIU. See, Formatter and line interface unit (LIU). ENWW Control-panel messages 195