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HP 3015 Service Manual - Page 360

ADF scanner glass, HP LaserJet 3020/3030

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speaker assembly 168 top cover, HP LaserJet 3015 129 transfer roller 159 white platen 131 repetitive defects, troubleshooting 212, 222 replacement intervals 48 replacing ADF input tray 62 ADF input-tray flag, HP LaserJet 3020/3030 141 ADF output bin 63 ADF pickup roller 61, 63 ADF pickup roller, HP LaserJet 3020/3030 142 ADF scanner glass, HP LaserJet 3020/3030 143 ADF separation pad, HP LaserJet 3020/3030 140 ADF separation pads 62 ADF separation pads HP LaserJet 3020/3030 66 ADF, HP LaserJet 3020/3030 104 control panel bezel, HP LaserJet 3015 112 control panel, HP LaserJet 3015 113 control panel, HP LaserJet 3020/3030 139 control-panel bezel 66 ECU 177 flatbed lid, HP LaserJet 3020/3030 134 formatter 171 front cover 165 fuser 184 fuser cover 164 HP LaserJet 3015 parts 107 HP LaserJet 3020/3030 parts 133 laser/scanner assembly 181 link assemblies, HP LaserJet 3015 107 link assemblies, HP LaserJet 3020/3030 136 LIU 171 main input tray 60 main motor 182 media input tray 158 media lever and torsion spring, HP LaserJet 3015 115 order of 104 paper-pickup assembly 186 parts 103 pickup roller, HP LaserJet 3015 130 power supply 169 print cartridge 154 print-cartridge door 163 printer parts 153 printer pickup roller 57 printer separation pads 59 rear cover 164 scanner assembly, HP LaserJet 3015 118 scanner assembly, HP LaserJet 3020/3030 104, 145 scanner cushions 167 scanner side covers, HP LaserJet 3015 110 scanner support frame 175 scanner support frame springs, HP LaserJet 3015 107 scanner support frame springs, HP LaserJet 3020/3030 136 scanner top cover, HP LaserJet 3015 126 separation pad assembly, HP LaserJet 3015 116 separation-pad set, HP LaserJet 3015 111 side covers 161 speaker assembly 168 top cover, HP LaserJet 3015 129 transfer roller 159 white platen 131 reports continuous self-test 262 control panel menu structure 33 fax 241 fax data-store parameters 263 fax receive codes 243 fax send codes 248 menu 34 printing 241 secondary service 262 T.30 protocol trace 242, 254 reset, soft 265 residual paper jams 86 resizing scanned images 221 resolution faxing 10, 13 printing 9, 11 scanning 9, 11 restoring default settings 265 right cover, HP LaserJet 3015 291 right-side cover part number 309 removing 161 RING 96, 97, 99 ring detect 98 rollers ADF feeding operations, HP LaserJet 3015 88 ADF pickup, removing HP LaserJet 3020/3030 142 ADF pickup, replacing 61, 63 cleaning around 50 cleaning pickup 55 HP LaserJet 3015 component locations 273 life expectancies 48 paper feeding operations 84 part numbers, HP LaserJet 3015 293 pickup, removing HP LaserJet 3015 130 printer pickup, part number 316 printer pickup, replacing 57 printer printer pickup, replacing 156 transfer, part number 311 transfer, removing 159 rotation, drum 237 ruler, repetitive defect 222 342 Index ENWW

Section	Page
Product Information	19
Product configurations	20
HP LaserJet 3015, 3020, and 3030 all-in-one products	20
HP LaserJet 3015 all-in-one product	21
HP LaserJet 3020/3030 all-in-one product	21
Product features	22
Overview of products	23
Hardware components	23
Product identification	25
Model and serial numbers	25
Product specifications	26
Physical specifications	26
Environmental specifications (all models)	26
HP LaserJet 3015 performance specifications	26
HP LaserJet 3020/3030 performance specifications	28
Electrical specifications (all models)	30
Acoustic emissions (all models)	30
Skew specifications (all models)	30
HP LaserJet 3030 fax capabilities	31
HP LaserJet 3015, 3020, and 3030 all-in-one battery	32
Warranty statement	33
HP’s Premium Protection print-cartridge warranty	34
Extended warranty	35
Print-cartridge information	36
Refilled print cartridges	36
HP LaserJet printing supplies	36
HP Printing Supplies Returns and Recycling Program information	36
FCC regulations	38
Telephone Consumer Protection Act (United States)	40
IC CS-03 requirements	41
Declaration of Conformity	42
Safety statements	43
Laser safety statement	43
Canada DOC regulations	43
Laser statement for Finland	44
Korean EMI statement	44
Australian EMC requirements	44
Regulatory information for the European Union countries/regions	45
Operation	47
Operating environment	48
Identifying the control-panel components	49
Control-panel menu structure	51
To use the control-panel buttons	51
To print the control-panel menu structure	51
Product media specifications	55
Main input tray (all models)	55
Automatic document feeder (ADF) specifications	56
To gain access to the optimizing feature	56
Guidelines for using media	57
Paper and transparencies	57
Common media problems table	57
Labels	58
Envelopes	58
Card stock and heavy media	59
Loading media	61
Media input tray	61
Priority input tray	61
Specific types of media	61
Media information for ADF originals	61
Media information for the flatbed (HP LaserJet 3020 and 3030)	62
Loading originals to copy or scan	62
Loading originals into the LJ 3020 and 3030 ADF input tray	63
Loading originals onto the LJ 3020 and 3030 flatbed scanner	64
Maintenance	65
Life expectancies of parts that wear	66
Scanner calibration	67
Cleaning the product	68
To clean the print path	68
Cleaning the glass	68
Cleaning the print-cartridge area	72
To cleaning the print-cartridge area (all models)	72
Cleaning the printer pickup roller (all models)	73
Cleaning the printer separation pad (all models)	74
User replaceable parts	75
Printer pickup roller (all models)	75
Printer separation pad (all models)	77
Printer main input tray (all models)	78
HP LaserJet 3015 ADF pickup roller	79
HP LaserJet 3015 ADF separation pad set	80
HP LaserJet 3015 ADF input tray	80
HP LaserJet 3015 ADF output bin	81
HP LaserJet 3020 and 3030 ADF pickup roller	81
HP LaserJet 3020 and 3030 ADF separation pad	84
HP LaserJet 3020 and 3030 control-panel bezel	84
Operational overview	87
Basic functions (all models)	88
Basic sequence of operation	89
Formatter system	93
Central processing unit	93
Line interface unit (HP LaserJet 3015 and 3030 only)	93
Standard boot process	93
RAM	94
Parallel interface or universal serial bus (USB) interface	94
Control panel	94
EconoMode	94
MEt	95
Enhanced I/O	95
PJL overview	95
Printer functions (all models)	96
Engine control system (engine control unit and power-supply assembly)	96
Image-formation system	101
Print cartridge	102
Printer paper-feed system	102
Jam detection in the printer	103
HP LaserJet 3015 all-in-one unique components	105
Basic operation	105
HP LaserJet 3020 and 3030 all-in-one unique components	111
Scanner and ADF functions and operation	111
Fax functions and operation (HP LaserJet 3015 and 3030 only)	114
PSTN operation	114
The fax subsystem	114
Formatter in the fax subsystem	114
LIU in the fax subsystem	114
Fax page storage in flash memory	117
Removal and replacement	119
Removal and replacement strategy	121
Required tools	121
Before performing service	121
After performing service	122
Parts removal order	122
HP LaserJet 3015 all-in-one	125
Link assemblies and scanner support frame springs	125
Scanner side covers	128
Separation-pad set	129
Control-panel bezel	130
Control-panel assembly	131
Media lever and media lever torsion spring	132
Separation pad assembly	133
Scanner assembly	136
Scanner assembly top cover	144
Top-cover assembly	147
Pickup roller	148
White platen	149
HP LaserJet 3020 and 3030 all-in-one	151
ADF input tray	151
Flatbed lid	152
Link assemblies and scanner support frame springs	154
Control-panel bezel	157
Control-panel assembly	157
ADF separation pad	158
ADF input-tray flag	159
ADF pickup roller	160
ADF scanner glass	161
Scanner assembly	163
Printer (product base)	171
Printer separation pad	172
Print cartridge	172
Printer pickup roller	174
Media input tray	176
Transfer roller	177
Printer side covers	179
Print-cartridge door	181
Rear cover and fuser cover	182
Front cover	183
Installing the scanner cushions	185
Speaker assembly	186
Power supply	187
Formatter and line interface unit (LIU)	189
Scanner support frame	193
Engine controller unit	195
Laser/scanner assembly	199
Main motor	200
Fuser	202
Paper-pickup assembly	204
Troubleshooting	205
Basic troubleshooting	206
Control-panel messages	211
Alert and warning messages	211
Critical error messages	219
Event-log codes	222
Solving image-quality problems	224
Checking the print cartridge	224
Solving print image-quality problems	224
Solving scanning (copying) image-quality problems	234
Repetitive image defect ruler	240
Solving paper-feed problems	241
Jams occur in the printer	241
Solving print paper-feed problems	243
Jams occur in the automatic document feeder (ADF)	245
Solving scanner (copier) paper-feed problems	247
Solving problems with digital subscriber line (DSL) connections	249
Connecting additional devices	249
Functional checks	253
Control-panel test	253
Half self-test functional check	253
Drum rotation functional check	255
High-voltage contacts check	256
Updating the firmware code	258
Troubleshooting tools	259
Printing a configuration report, demonstration page, or menu structure	259
Printing all fax reports at once (HP LaserJet 3015 and 3030 only)	259
T.30 protocol trace (HP LaserJet 3015 and 3030 only)	259
Service-mode functions	280
Secondary service menu	280
Developer’s menu	281
Adjusting the country/region code parameters	282
Soft reset	283
NVRAM init	283
System settings for localized products	284
Printer job language (PJL) software commands	286
Main wiring	287
Component locations, HP LaserJet 3015 all-in-one	290
Component locations, HP LaserJet 3020 and 3030 all-in-one	294
Component locations, HP LaserJet 3015, 3020 and 3030 printer (product base)	295
Parts and diagrams	299
Ordering parts and supplies	300
Parts that wear	300
Parts	300
World-wide customer support	300
Accessories	302
Common hardware	302
How to use the parts lists and diagrams	303
HP LaserJet 3015 scanner assembly	304
HP LaserJet 3020/3030 scanner assembly	314
HP LaserJet 3015/3020/3030 printer base	322
Alphabetical parts list	338
Numerical parts list	344

Match case Limit results 1 per page

speaker assembly

168

top cover, HP LaserJet 3015

129

transfer roller

159

white platen

131

repetitive defects, troubleshooting

212, 222

replacement intervals

replacing

ADF input tray

ADF input-tray flag, HP LaserJet 3020/3030

141

ADF output bin

ADF pickup roller

61, 63

ADF pickup roller, HP LaserJet 3020/3030

142

ADF scanner glass, HP LaserJet 3020/3030

143

ADF separation pad, HP LaserJet 3020/3030

140

ADF separation pads

ADF separation pads HP LaserJet 3020/3030

ADF, HP LaserJet 3020/3030

104

control panel bezel, HP LaserJet 3015

112

control panel, HP LaserJet 3015

113

control panel, HP LaserJet 3020/3030

139

control-panel bezel

ECU

177

flatbed lid, HP LaserJet 3020/3030

134

formatter

171

front cover

165

fuser

184

fuser cover

164

HP LaserJet 3015 parts

107

HP LaserJet 3020/3030 parts

133

laser/scanner assembly

181

link assemblies, HP LaserJet 3015

107

link assemblies, HP LaserJet 3020/3030

136

LIU

171

main input tray

main motor

182

media input tray

158

media lever and torsion spring, HP LaserJet 3015

115

order of

104

paper-pickup assembly

186

parts

103

pickup roller, HP LaserJet 3015

130

power supply

169

print cartridge

154

print-cartridge door

163

printer parts

153

printer pickup roller

printer separation pads

rear cover

164

scanner assembly, HP LaserJet 3015

118

scanner assembly, HP LaserJet 3020/3030

104,

145

scanner cushions

167

scanner side covers, HP LaserJet 3015

110

scanner support frame

175

scanner support frame springs, HP LaserJet 3015

107

scanner support frame springs, HP LaserJet

3020/3030

136

scanner top cover, HP LaserJet 3015

126

separation pad assembly, HP LaserJet 3015

116

separation-pad set, HP LaserJet 3015

111

side covers

161

speaker assembly

168

top cover, HP LaserJet 3015

129

transfer roller

159

white platen

131

reports

continuous self-test

262

control panel menu structure

fax

241

fax data-store parameters

263

fax receive codes

243

fax send codes

248

printing

241

secondary service

262

T.30 protocol trace

242, 254

reset, soft

265

residual paper jams

resizing scanned images

221

resolution

faxing

10, 13

printing

9, 11

scanning

9, 11

restoring default settings

265

right cover, HP LaserJet 3015

291

right-side cover

part number

309

removing

161

RING

96, 97, 99

ring detect

rollers

ADF feeding operations, HP LaserJet 3015

ADF pickup, removing HP LaserJet 3020/3030

142

ADF pickup, replacing

61, 63

cleaning around

cleaning pickup

HP LaserJet 3015 component locations

273

life expectancies

paper feeding operations

part numbers, HP LaserJet 3015

293

pickup, removing HP LaserJet 3015

130

printer pickup, part number

316

printer pickup, replacing

printer printer pickup, replacing

156

transfer, part number

311

transfer, removing

159

rotation, drum

237

ruler, repetitive defect

222

342

Index

ENWW