HP C3916A HP LaserJet 5, 5M, and 5N Printer - User's Guide - Page 111

Repeated Paper Jams

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Solving Printer 7 Problems Repeated Paper Jams Situation Solution General repeated paper jam problems. 1. Check to see that media is correctly loaded in the trays (see Chapter 4). 2. Previously printed paper or torn, worn, or irregular paper should not be used. 3. Certain types of media jam more than others. See Appendix A, "Media Specifications." 4. Try turning over the stack of paper in the tray. 5. Parts may be worn. See Chapter 8, "User- Replaceable Parts." Tray 1 has repeated jams. If jams persist after you have cleaned the printer, check the media specifications and verify that you are loading the tray correctly (see Chapter 4). You may need to replace the Tray 1 Pickup Roller as described in Chapter 8. Tray 2 has repeated jams. If jams persist after you have cleaned the printer, check the media specifications and verify that you are loading the tray correctly (see Chapter 4). You may need to replace the Tray 2 Pickup Roller as described in Chapter 8. If using the universal (adjustable) tray, verify that the paper size knob and other adjustments are set correctly and that the tray is not overloaded. Tray 3 has repeated jams. Adjust the tray as described in Chapter 4. Verify that the paper size, paper width guide, paper length guide, tension, and other adjustments are set correctly and that the tray is not overloaded. Verify Tray 3 is not filled above the arrows in the middle of the paper length bracket. If it is overfilled, remove any excess media. If two or more pieces of media are being selected at once, it may help to decrease the tension (turn the adjustment clockwise). If media is not being picked from the tray, increase the tension (turn the adjustment counterclockwise). Labels or transparencies jam. The media may be sticking together. Try fanning the media to separate each sheet. If this does not solve the problem, print each sheet separately from Tray 1. (See Chapter 4 for printing instructions for labels and transparencies.) Envelope jams Try stacking less envelopes in Tray 1 or try feeding one envelope at a time. EN Solving Printer Problems 7-9

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Repeated Paper Jams
Situation
Solution
General repeated paper jam
problems.
1.
2.
3.
4.
5.
Check to see that media is correctly loaded in the trays
(see Chapter 4).
Previously printed paper or torn, worn, or irregular
paper should not be used.
Certain types of media jam more than others. See
Appendix A, “Media Specifications.”
Try turning over the stack of paper in the tray.
Parts may be worn. See Chapter 8, “User-
Replaceable Parts.”
Tray 1 has repeated jams.
If jams persist after you have cleaned the printer, check the
media specifications and verify that you are loading the tray
correctly (see Chapter 4). You may need to replace the
Tray 1 Pickup Roller as described in Chapter 8.
Tray 2 has repeated jams.
If jams persist after you have cleaned the printer, check the
media specifications and verify that you are loading the tray
correctly (see Chapter 4). You may need to replace the
Tray 2 Pickup Roller as described in Chapter 8. If using
the universal (adjustable) tray, verify that the paper size
knob and other adjustments are set correctly and that the
tray is not overloaded.
Tray 3 has repeated jams.
Adjust the tray as described in Chapter 4. Verify that the
paper size, paper width guide, paper length guide, tension,
and other adjustments are set correctly and that the tray is
not overloaded. Verify Tray 3 is not filled above the arrows
in the middle of the paper length bracket. If it is overfilled,
remove any excess media. If two or more pieces of media
are being selected at once, it may help to decrease the
tension (turn the adjustment clockwise). If media is not
being picked from the tray, increase the tension (turn the
adjustment counterclockwise).
Labels or transparencies jam.
The media may be sticking together. Try fanning the media
to separate each sheet. If this does not solve the problem,
print each sheet separately from Tray 1. (See Chapter 4
for printing instructions for labels and transparencies.)
Envelope jams
Try stacking less envelopes in Tray 1 or try feeding one
envelope at a time.
7
Solving Printer
Problems
7
Solving Printer
Problems
EN
Solving Printer Problems
7-9