HP C3916A HP LaserJet 5, 5M, and 5N Printer - User's Guide - Page 129

Printer cannot produce a self-test printout, Display messages reappear or cannot be removed

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Solving Printer 7 Problems Printer cannot produce a self-test printout Situation Solution Toner cartridge sealing tape is not removed. Remove sealing tape from toner cartridge. See the Printer's Getting Started Guide or the installation guide that came with your toner cartridge. Tray 2 is not correctly installed Push Tray 2 firmly into printer (add paper if necessary). or out of paper. Printer's top cover is open. Firmly close the printer top cover. Paper is jammed in the printer. Check for paper jams (see "Clearing Paper Jams" earlier in this chapter). Messages appear in the display. Review the display messages in this chapter. If no error messages appear but the self test still does not print, call your dealer or HP service representative for assistance. Display messages reappear or cannot be removed Message Solution TONER LOW See "Clearing the TONER LOW Message" in Chapter 8. 41.3 UNEXPECTED PAPER SIZE reappears. See the "Error Messages" section of this chapter. TRAY x LOAD or similar Clear the printer's buffer by performing a reset (or pressing messages requesting that you [Job Cancel]). load media persist. EN Solving Printer Problems 7-27

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Printer cannot produce a self-test printout
Situation
Solution
Toner cartridge sealing tape is
not removed.
Remove sealing tape from toner cartridge. See the
Printer’s
Getting Started Guide
or the installation guide that
came with your toner cartridge.
Tray 2 is not correctly installed
or out of paper.
Push Tray 2 firmly into printer (add paper if necessary).
Printer’s top cover is open.
Firmly close the printer top cover.
Paper is jammed in the printer.
Check for paper jams (see “Clearing Paper Jams” earlier in
this chapter).
Messages appear in the
display.
Review the display messages in this chapter. If no error
messages appear but the self test still does not print, call
your dealer or HP service representative for assistance.
Display messages reappear or cannot be removed
Message
Solution
TONER LOW
See “Clearing the TONER LOW Message” in Chapter 8.
41.3 UNEXPECTED PAPER
SIZE reappears.
See the “Error Messages” section of this chapter.
TRAY
x
LOAD or similar
messages requesting that you
load media persist.
Clear the printer’s buffer by performing a reset (or pressing
[Job Cancel]
).
7
Solving Printer
Problems
7
Solving Printer
Problems
EN
Solving Printer Problems
7-27