HP C3916A HP LaserJet 5, 5M, and 5N Printer - User's Guide - Page 131

Solving Printer 7 Problems Computer, network, or I/O port problems Situation Solution Printer interface problems. Run a self test to verify that the interface configurations shown on the printout match those on your host computer (see self test section earlier in this chapter). Computer software problem. Check that your computer is working correctly by printing from a software application you know works. You can also try printing a plain MS-DOS file (for example, C:\dir>prn) to see if the problem is with your software application or printer driver. Software is selecting the wrong port. Check your software application to be sure the print job is being sent to the correct port (LPT1, for example). There is a printer port problem. Check that your computer's port is configured and working properly. One way to check this is to connect another printer, if available, to that port on your computer and print from an application you know works. Network or shared printer problems. Check that there are no network or shared printer problems by connecting your computer directly to the printer and printing from an application you know works. If you suspect network problems, check with your network administrator. Computer displays messages such as: Write Fault Error Writing Device LPTn: Abort, Retry, Ignore? 1. Add a Mode command to your computer's AUTOEXEC.BAT file. It can be inserted anywhere after the PATH statement: For a parallel port, add: MODE LPT1:,,P For a serial port, add: MODE COM1:9600,N,8,1,P MODE LPT1=COM1 2. Your I/O cable could be faulty; see "Blank, garbled, or incomplete pages..." later in this chapter. EN Solving Printer Problems 7-29