HP C3916A HP LaserJet 5, 5M, and 5N Printer - User's Guide - Page 135

Problems Using Optional Accessories

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Solving Printer 7 Problems Problems Using Optional Accessories 500-sheet Tray 3 problems Situation Solution General operation problems. For general operation and problems, see "Printing from the 500-sheet Tray 3" in Chapter 4. Paper jams and paper feeding 1. See "Clearing Paper Jams" earlier in this chapter. problems. 2. Ensure that paper weight is within recommended range. (See Appendix A, "Media Specifications," and Chapter 4, "Printing") Then see Chapter 4 for information on setting Tray 3 tension adjustment. Cannot access Tray 3. Adjust the paper size knob for the correct size paper (see "To Load Paper into the Optional Tray 3" in Chapter 4). Printer does not recognize Tray 3. 1. Ensure the Tray 3 Assembly is firmly seated, then switch printer off, then on again. If the printer still does not recognize Tray 3, contact your dealer or authorized HP service provider. 2. Verify that you are using a Tray 3 Assembly for the HP LaserJet 5/5M printers (the Lower Cassette Assembly for the HP LaserJet 4/4M printers will not work). A grinding noise is coming from Tray 3. This noise will occur if the pickup roller has been rotated out of adjustment. This can happen from removing jammed paper too vigorously, causing the paper to catch the roller and rotate it out of position. This noise will also occur if a replacement roller has been installed incorrectly. Follow the instructions in the "Optional Tray 3 Pickup Roller" section in Chapter 8 for readjusting the roller. Duplex option problems Situation Solution General operation problems. For general operation tasks, see "Printing with the Duplex Unit" in Chapter 4. You must have the optional duplex unit installed to do two-sided printing with the HP LaserJet 5/5M printers. Paper jams. See "Clearing Paper Jams" earlier in this chapter. EN Solving Printer Problems 7-33

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Problems Using Optional Accessories
500-sheet Tray 3 problems
Situation
Solution
General operation problems.
For general operation and problems, see “Printing from the
500-sheet Tray 3” in Chapter 4.
Paper jams and paper feeding
problems.
1.
2.
See “Clearing Paper Jams” earlier in this chapter.
Ensure that paper weight is within recommended
range. (See Appendix A, “Media Specifications,” and
Chapter 4, “Printing”) Then see Chapter 4 for
information on setting Tray 3 tension adjustment.
Cannot access Tray 3.
Adjust the paper size knob for the correct size paper (see
“To Load Paper into the Optional Tray 3” in Chapter 4).
Printer does not recognize
Tray 3.
1.
2.
Ensure the Tray 3 Assembly is firmly seated, then
switch printer off, then on again. If the printer still does
not recognize Tray 3, contact your dealer or authorized
HP service provider.
Verify that you are using a Tray 3 Assembly for the
HP
LaserJet 5/5M
printers (the Lower Cassette Assembly
for the HP LaserJet 4/4M printers will not work).
A grinding noise is coming
from Tray 3.
This noise will occur if the pickup roller has been rotated
out of adjustment. This can happen from removing
jammed paper too vigorously, causing the paper to catch
the roller and rotate it out of position. This noise will also
occur if a replacement roller has been installed incorrectly.
Follow the instructions in the “Optional Tray 3 Pickup
Roller” section in Chapter 8 for readjusting the roller.
Duplex option problems
Situation
Solution
General operation problems.
For general operation tasks, see “Printing with the Duplex
Unit” in Chapter 4. You must have the optional duplex unit
installed to do two-sided printing with the HP LaserJet 5/5M
printers.
Paper jams.
See “Clearing Paper Jams” earlier in this chapter.
7
Solving Printer
Problems
7
Solving Printer
Problems
EN
Solving Printer Problems
7-33