HP C3916A HP LaserJet 5, 5M, and 5N Printer - User's Guide - Page 124

Error Messages - service manual

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Error Messages Error messages communicate errors that prevent printing. All errors in this category (with the exception of 41.3 UNEXPECTED PAPER SIZE) are affected by the AUTO CONTINUE setting. If set to ON when an error occurs, the error message will display and the printer will go offline for ten seconds before returning to an on line state. If AUTO CONTINUE is set to OFF, the error message will remain on the display until the Go key is pushed. Message Description Recommended Action 20 INSUFFICIENT MEMORY, PRESS GO KEY The printer received more data from the Press Go to print the transferred data (data loss computer than can fit in its available user may result), then simplify your print job or install memory. You may have tried to transfer too additional memory. many macros or soft fonts, or graphics that were too complex. 21 PAGE TOO The data (dense text, rules, raster or vector COMPLEX, PRESS graphics) sent to the printer was too complex. GO KEY Press Go to resume printing. You may lose some data. Try to simplify your print job by using fewer graphics. If you must print the job "as is," set PAGEPROTCT=ON in the Job Menu, print the job, then return PAGEPROTCT=AUTO. Do not leave PAGEPROTCT set to ON as it will degrade performance. 22 SERIAL IO ERROR, PRESS GO KEY 22 PARALLEL IO ERROR, PRESS GO KEY 22 HP MIO ERROR, PRESS GO For serial or parallel configuration, the computer Press Go to clear the error message (data will and printer are not communicating because of be lost). If the error continues, call your dealer improper signal protocols. This is an I/O buffer or HP service representative. overrun error. Parallel configuration: check for loose cable; Parallel configuration: may mean a loose use a high-quality cable (see "Accessories and cable connection or a bad or poor quality cable. Options" in Chapter 1 or the Getting Started Guide for HP cable part numbers and Serial configuration: wrong pacing option may information). (Note: some non-HP parallel have been selected. The HP LaserJet printer cables may be missing pin connections.) uses XON/XOFF and DTR/DSR signal protocols rather than ETX/ACK protocol. Serial configuration: check for correct serial pacing option. MIO configuration: This is an I/O buffer overrun error. If you are using an I/O card see the manual for that device or contact your dealer. If you are on a network, contact your network administrator. 40 BAD SERIAL The printer encountered an error while Make sure the printer is set at the same baud DATA FORMAT, transferring data from the computer. rate as the computer. (If you are using an I/O PRESS GO KEY interface other than the serial/Bi-Tronics parallel On a serial configuration, the error may have I/O, refer to the user's manual for that product.) 40 HP MIO ERROR, occurred because the computer was turned on See the BAUD RATE item under the Serial Menu PRESS GO KEY or off while the printer was on line or the printer's in Chapter 3. Press [Go to clear the error baud rate or parity was not the same as the message. computer's. 41.[X] ERROR, PRESS GO KEY X=1, 2, 4, or 5 For network MIO cards, this means there was an abnormal connection break. A temporary printing error occurred. Remove the page from the output bin and press [Go . The page containing the error will automatically be reprinted. 7-22 Solving Printer Problems EN

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Error Messages
Error messages communicate errors that prevent printing.
All errors in
this category (with the exception of
41.3 UNEXPECTED PAPER SIZE
)
are affected by the
AUTO CONTINUE
setting.
If set to
ON
when an error
occurs, the error message will display and the printer will go offline for
ten seconds before returning to an on line state.
If
AUTO CONTINUE
is
set to
OFF
, the error message will remain on the display until the
Go
key is pushed.
Message
Description
Recommended Action
20 INSUFFICIENT
MEMORY, PRESS
GO KEY
The printer received more data from the
computer than can fit in its available user
memory. You may have tried to transfer too
many macros or soft fonts, or graphics that were
too complex.
Press
Go
to print the transferred data (data loss
may result), then simplify your print job or install
additional memory.
21 PAGE TOO
COMPLEX, PRESS
GO KEY
The data (dense text, rules, raster or vector
graphics) sent to the printer was too complex.
Press
Go
to resume printing. You may lose
some data.
Try to simplify your print job by
using fewer graphics.
If you must print the job
“as is,” set
PAGEPROTCT=ON
in the Job Menu,
print the job, then return
PAGEPROTCT=AUTO
.
Do
not leave
PAGEPROTCT
set to
ON
as it will degrade
performance.
22 SERIAL IO
ERROR, PRESS GO
KEY
22 PARALLEL IO
ERROR, PRESS GO
KEY
22 HP MIO ERROR,
PRESS GO
For serial or parallel configuration, the computer
and printer are not communicating because of
improper signal protocols. This is an I/O buffer
overrun error.
Parallel configuration:
may mean a loose
cable connection or a bad or poor quality cable.
Serial configuration:
wrong pacing option may
have been selected.
The HP LaserJet printer
uses XON/XOFF and DTR/DSR signal protocols
rather than ETX/ACK protocol.
MIO configuration:
This is an I/O buffer
overrun error.
Press
Go
to clear the error message (data will
be lost).
If the error continues, call your dealer
or HP service representative.
Parallel configuration:
check for loose cable;
use a high-quality cable (see “Accessories and
Options” in Chapter 1 or the
Getting Started
Guide
for HP cable part numbers and
information). (Note: some non-HP parallel
cables may be missing pin connections.)
Serial configuration:
check for correct serial
pacing option.
If you are using an I/O card see the manual for
that device or contact your dealer.
If you are on a network, contact your network
administrator.
40 BAD SERIAL
DATA FORMAT,
PRESS GO KEY
40 HP MIO ERROR,
PRESS GO KEY
The printer encountered an error while
transferring data from the computer.
On a serial configuration, the error may have
occurred because the computer was turned on
or off while the printer was on line or the printer’s
baud rate or parity was not the same as the
computer’s.
For network MIO cards, this means there was
an abnormal connection break.
Make sure the printer is set at the same baud
rate as the computer. (If you are using an I/O
interface other than the serial/Bi-Tronics parallel
I/O, refer to the user’s manual for that product.)
See the
BAUD RATE
item under the Serial Menu
in Chapter 3. Press
[Go
to clear the error
message.
41.[X] ERROR,
PRESS GO KEY
X=1, 2, 4, or 5
A temporary printing error occurred.
Remove the page from the output bin and press
[Go
. The page containing the error will
automatically be reprinted.
7-22
Solving Printer Problems
EN