HP C3916A HP LaserJet 5, 5M, and 5N Printer - User's Guide - Page 137

PostScript Troubleshooting

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Solving Printer 7 Problems PostScript Troubleshooting The items below are PostScript language-specific and may occur where several printer languages are used and in shared printer environments. Situation Solution A text listing of PostScript commands prints instead of your PostScript printing job. The control panel PERSONALTY=AUTO setting may have been confused by a nonstandard PostScript code. Set the control panel PERSONALTY setting to PERSONALTY=PS for this print job only, then, when the job has printed, return the setting to AUTO. The job prints in Courier (the printer's default font) instead of the font you requested. The requested font is not downloaded. A personality switch may have been performed to print a PCL job just before the PostScript printing job was received. Download the desired font. A legal page prints with clipped If the page margins are clipped, you may need to print the margins. page at 300-dpi resolution or install more memory (see Chapter 5, "Printing a Legal Page in PostScript"). A legal page fails to print. First, set PRT PS ERRS=ON, then send the job again to print a PostScript error page. If an error page prints, see "A PostScript error page prints," below. If margins are clipped, see "A legal page prints with clipped margins" above. Letter page jobs fail to print. First, set PRT PS ERRS=ON, then send the job again to print a PostScript error page. If an error page prints, see "A PostScript error page prints," below. If this does not correct the problem, you may need to install more memory (see Chapter 5, "PostScript Printing"). A PostScript error page prints. Make sure the print job is a PostScript job. Check to see if your software expected you to send a setup or PostScript header file to the printer. EN Solving Printer Problems 7-35

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PostScript Troubleshooting
The items below are PostScript language-specific and may occur where
several printer languages are used and in shared printer environments.
Situation
Solution
A text listing of PostScript
commands prints instead of
your PostScript printing job.
The control panel
PERSONALTY=AUTO
setting may have been
confused by a nonstandard PostScript code. Set the
control panel
PERSONALTY
setting to
PERSONALTY=PS
for this
print job only, then, when the job has printed, return the
setting to
AUTO
.
The job prints in Courier (the
printer’s default font) instead of
the font you requested.
The requested font is not downloaded. A personality switch
may have been performed to print a PCL job just before the
PostScript printing job was received. Download the
desired font.
A legal page prints with clipped
margins.
If the page margins are clipped, you may need to print the
page at 300-dpi resolution or install more memory (see
Chapter 5, “Printing a Legal Page in PostScript”).
A legal page fails to print.
First, set
PRT PS ERRS=ON
, then send the job again to print
a PostScript error page. If an error page prints, see “A
PostScript error page prints,” below. If margins are clipped,
see “A legal page prints with clipped margins” above.
Letter page jobs fail to print.
First, set
PRT PS ERRS=ON
, then send the job again to print
a PostScript error page. If an error page prints, see “A
PostScript error page prints,” below. If this does not correct
the problem, you may need to install more memory (see
Chapter 5, “PostScript Printing”).
A PostScript error page prints.
Make sure the print job is a PostScript job. Check to see if
your software expected you to send a setup or PostScript
header file to the printer.
7
Solving Printer
Problems
EN
Solving Printer Problems
7-35