HP C3916A HP LaserJet 5, 5M, and 5N Printer - User's Guide - Page 125

Solving Printer 7 Problems Message Description Recommended Action 41.3 UNEXPECTED PAPER SIZE This error most commonly occurs during one of the following situations: 1. When the paper size knob on a 250- or 500-sheet universal tray does not match the installed paper size, 2. If the tension adjustment knob on the optional Tray 3 has not been set, 3. If the printer picks two sheets of paper at once. 4. If you are trying to duplex a custom sized sheet from Tray 1. 1. Ensure that the paper size knob is set for the installed paper size. 2. Reset the paper tension adjustment (see Chapter 4). 3. Remove the page from the output bin and press [Go . The page containing the error will automatically be reprinted. 4. Turn the duplex option off in the printer software. CLOSE PRINTER The printer's top cover is not firmly closed, or COVER your toner cartridge is not installed correctly. Make sure your toner cartridge is fully seated and the top cover is firmly closed. INSTALL TONER CARTRIDGE The toner cartridge is not installed correctly or is Insert a toner cartridge or make sure the cartridge not installed. is fully seated and the top cover is fully closed. INSTALL TRAY 2 This error appears when the printer is trying to select media from Tray 3 but is unable to since Tray 2 is open or not installed correctly. Re-install Tray 2. MANUALLY FEED envelope size The printer requested that an envelope be manually fed. Envelope size may be: COM10, MONARCH, DL, C5, B5, or ENVELOPE. Insert the appropriate paper size into Tray 1. Press Go if the desired paper is already loaded in the tray. MANUALLY FEED paper size The printer requested that media be manually fed. Paper size may be: LETTER, LEGAL, EXEC, A4, or A5. Insert the appropriate paper size into Tray 1. Press Go if the desired paper is already loaded in the tray. REMOVE DUPLEX Paper is jammed in the Duplex Unit's paper path. Remove jammed paper (see "Optional Duplex JAM Unit Paper Jams" in this chapter). See REMOVE PAPER JAM below for additional information. REMOVE PAPER JAM Paper is jammed in the paper path, the printer Remove jammed paper (see "Clearing Paper rear door is open, or the paper jam sensor at the Jams" in this chapter). The top cover or the rear rear of the fusing assembly may be stuck, cover must be opened and closed again. Check causing a false paper jam warning. that the rear cover is closed; an open rear cover will cause a paper jam message. If an optional Tray 3 is installed, the paper tension setting may need adjustment (see Chapter 4). TONER LOW, PRESS GO KEY TRAY x LOAD paper size X LOAD envelope size If no paper jams are found but the message persists, see "Repeated Paper Jams" in this chapter for general problems that cause paper jams. The toner cartridge is running out of toner. The printer will go off line until you press [Go] or change the toner cartridge. See "Extending Toner Cartridge Life" in Chapter 8. The printer received a request for a paper size not available in the printer. The x stands for 1-Tray 1, 2-Tray 2, or 3-Tray 3. Load the requested media into the desired tray. If loading media in Tray 1 select the size in the control panel menu (see Chapter 3). This error is displayed when a requested Load the requested envelope size into the envelope size is not loaded into the printer. X is envelope feeder or Tray 1. the envelope feeder or Tray 1. EN Solving Printer Problems 7-23