HP C3916A HP LaserJet 5, 5M, and 5N Printer - User's Guide - Page 133

Printer does not recognize fonts, tray selection, other printer, languages PostScript, etc., or

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Solving Printer 7 Problems Printer does not recognize fonts, tray selection, other printer languages (PostScript, etc.), or similar requests Situation Solution Printer prints some wrong fonts or formats. 1. The font is not present in the printer and must be downloaded by your software application. Check your software program to ensure the correct printer driver has been installed and configured. To verify that the font, or format you want is available, print a font list (see "Checking Installed PCL Fonts" earlier in this chapter). 2. Your software is selecting a substitute font for one that is not available in the printer (see your software application manual for font selection). Courier font is too dark. Change the COURIER setting to REGULAR in the Printing Menu. See "Printing Menu" Chapter 3 for details. Courier font is too light Change the COURIER setting to DARK in the Printing Menu. See "Printing Menu" Chapter 3 for details. Printer prints in wrong personality. 1. Ensure that the personality (printer language, such as PostScript) is installed in the printer (see Chapter 5, "PostScript Printing"). 2. Check the PERSONALTY item in the Job Menu; if it is not set to AUTO, then your software application may not be sending a command telling the printer to switch to that personality. Control panel settings, such as Software commands override control panel settings (see tray selection or font selection, Chapter 3 for information on how your software works with do not work or are ignored. control panel settings). EN Solving Printer Problems 7-31

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Printer does not recognize fonts, tray selection, other printer
languages (PostScript, etc.), or similar requests
Situation
Solution
Printer prints some wrong
fonts or formats.
1.
2.
The font is not present in the printer and must be
downloaded by your software application. Check your
software program to ensure the correct printer driver
has been installed and configured. To verify that the
font, or format you want is available, print a font list
(see “Checking Installed PCL Fonts” earlier in this
chapter).
Your software is selecting a substitute font for one that
is not available in the printer (see your software
application manual for font selection).
Courier font is too dark.
Change the
COURIER
setting to
REGULAR
in the Printing
Menu. See “Printing Menu” Chapter 3 for details.
Courier font is too light
Change the
COURIER
setting to
DARK
in the Printing Menu.
See “Printing Menu” Chapter 3 for details.
Printer prints in wrong
personality.
1.
2.
Ensure that the personality (printer language, such as
PostScript) is installed in the printer (see Chapter 5,
“PostScript Printing”).
Check the
PERSONALTY
item in the Job Menu; if it is not
set to
AUTO
, then your software application may not be
sending a command telling the printer to switch to that
personality.
Control panel settings, such as
tray selection or font selection,
do not work or are ignored.
Software commands override control panel settings (see
Chapter 3 for information on how your software works with
control panel settings).
7
Solving Printer
Problems
7
Solving Printer
Problems
EN
Solving Printer Problems
7-31