HP C3916A HP LaserJet 5, 5M, and 5N Printer - User's Guide - Page 127

Message, Description, Recommended Action

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Solving Printer 7 Problems Message Description Recommended Action 62.[x] SERVICE X=0 - 4 The printer identified a problem while checking its memory. "X" refers to the device the printer was checking when it encountered the error. 0: Internal Memory 1-4: SIMM Slot If the printer contains a SIMM memory board, switch the printer off. Verify that the SIMM board is installed correctly (see Appendix D) and switch the printer back on. If the error is still present, switch the printer off and remove the SIMM board. Switch the printer back on. If the error message does not appear, the problem is on the SIMM board. See Appendix D for more information. 63 NEEDS SERVICE The printer found a problem in its internal RAM memory. If this error appears, switch the printer off and then back on. If the error continues, call your dealer or HP service representative. 64 PRINTER ERROR, CYCLE POWER The printer identified an internal service error. If this error appears, switch the printer off and then back on. If the error continues, call your dealer or HP service representative. 65 PRINTER ERROR, CYCLE POWER The printer identified a RAM controller error. If this error appears, switch the printer off and then back on. If the error continues, call your dealer or HP service representative. 67 PRINTER ERROR, CYCLE POWER The printer identified an interface hardware error. If this error appears, switch the printer off and then back on. If the error continues, call your dealer or HP service representative. 68 NVRAM ERROR, The printer detected an error in the nonvolatile SETTINGS NOT memory (NVRAM). SAVED Press Go , then check your control panel settings for changes (print a self test). 68 NVRAM FULL, SETTINGS NOT SAVED The printer's nonvolatile memory (NVRAM) is full. Press Go . If you switch the printer off, then on, you may lose settings (to check settings, print a self test). If the error reappears, call your dealer or HP service representative. 79 SERVICE (XXXX) The firmware has detected an unrecoverable error. The numbers following the error indicate the specific kind of error. Switch the printer off, then back on. If the error appears again, record the numbers following the error message and call your dealer or HP service representative. 80 SERVICE (XXXX) The printer detected a problem in the MIO card. The numbers following the error message indicate the specific type of error. Switch the printer off and then back on. If the error appears again, record the numbers following the error message and call your dealer or HP service representative. 81 SERVICE (XXX) The printer detected a problem. If this error appears, switch the printer off and then back on. If the error continues, call your dealer or HP service representative. INCOMPATIBLE ENVELOPE FEEDER INSTALLED An HP LaserJet 4 Envelope Feeder has been installed. This option will not work on HP LaserJet 5/5M printers. Remove the incompatible envelope feeder. Press [Go] to clear the display. INCOMPATIBLE An HP LaserJet 4 lower cassette has been TRAY 3 INSTALLED installed. This option will not work on HP LaserJet 5/5M printers. Remove the incompatible lower cassette. Press [Go] to clear the display. EN Solving Printer Problems 7-25

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Message
Description
Recommended Action
62.[x] SERVICE
X=0 - 4
The printer identified a problem while checking
its memory.
“X” refers to the device the printer
was checking when it encountered the error.
0: Internal Memory
1–4: SIMM Slot
If the printer contains a SIMM memory board,
switch the printer off. Verify that the SIMM board is
installed correctly (see Appendix D) and switch the
printer back on. If the error is still present, switch
the printer off and remove the SIMM board. Switch
the printer back on. If the error message does not
appear, the problem is on the SIMM board. See
Appendix D for more information.
63 NEEDS
SERVICE
The printer found a problem in its internal RAM
memory.
If this error appears, switch the printer off and
then back on.
If the error continues, call your
dealer or HP service representative.
64 PRINTER
ERROR, CYCLE
POWER
The printer identified an internal service error.
If this error appears, switch the printer off and
then back on.
If the error continues, call your
dealer or HP service representative.
65 PRINTER
ERROR, CYCLE
POWER
The printer identified a RAM controller error.
If this error appears, switch the printer off and
then back on.
If the error continues, call your
dealer or HP service representative.
67 PRINTER
ERROR, CYCLE
POWER
The printer identified an interface hardware error.
If this error appears, switch the printer off and
then back on.
If the error continues, call your
dealer or HP service representative.
68 NVRAM ERROR,
SETTINGS NOT
SAVED
The printer detected an error in the nonvolatile
memory (NVRAM).
Press
Go
, then check your control panel
settings for changes (print a self test).
68 NVRAM FULL,
SETTINGS NOT
SAVED
The printer’s nonvolatile memory (NVRAM) is
full.
Press
Go
.
If you switch the printer off, then on,
you may lose settings (to check settings, print a
self test). If the error reappears, call your dealer
or HP service representative.
79 SERVICE (XXXX) The firmware has detected an unrecoverable
error. The numbers following the error indicate
the specific kind of error.
Switch the printer off, then back on.
If the error
appears again, record the numbers following the
error message and call your dealer or HP
service representative.
80 SERVICE (XXXX) The printer detected a problem in the MIO card.
The numbers following the error message
indicate the specific type of error.
Switch the printer off and then back on.
If the
error appears again, record the numbers
following the error message and call your dealer
or HP service representative.
81 SERVICE (XXX)
The printer detected a problem.
If this error appears, switch the printer off and
then back on.
If the error continues, call your
dealer or HP service representative.
INCOMPATIBLE
ENVELOPE
FEEDER
INSTALLED
An HP LaserJet 4 Envelope Feeder has been
installed.
This option will not work on HP
LaserJet 5/5M printers.
Remove the incompatible envelope feeder.
Press
[Go]
to clear the display.
INCOMPATIBLE
TRAY 3 INSTALLED
An HP LaserJet 4 lower cassette has been
installed.
This option will not work on HP
LaserJet 5/5M printers.
Remove the incompatible lower cassette. Press
[Go]
to clear the display.
7
Solving Printer
Problems
7
Solving Printer
Problems
EN
Solving Printer Problems
7-25