Dell PowerVault NX3500 Administrator's Guide - Page 151

12 Troubleshooting Clients Cannot Access CIFS Files Description Cause Workaround The Dell PowerVault NX3500 system supports antivirus scans on a per CIFS share basis. When a file on a share is opened by a client application the PowerVault NX3500 system sends the file to an antivirus host to be scanned. NOTE: Microsoft Windows Explorer is also an application, similar to the DOS cp command, moreover, it implicitly opens some file types, such as Microsoft Office files. If no antivirus host is available, access to the file and to the whole share, is inhibited. Since the antivirus hosts are not available on the PowerVault NX3500 system, files cannot be opened on a antivirus enabled CIFS share. Ensure that the problem appears only on antivirus enabled shares, while clients accessing other shares do not experience such problems. Check the status of the antivirus hosts and the network path between the PowerVault NX3500 system and the antivirus hosts. Cannot Change the Ownership of a File or a Folder Description Cause Every file on the NAS system is owned by either a UNIX or NTFS user. Inability to change ownership is treated differently, depending on whether the access was native or non-native. The user is not authorized to perform the ownership change. Troubleshooting 151