Dell PowerVault NX3500 Administrator's Guide - Page 154

CIFS Access Denied

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Workaround If the issue is due to NFS/UDP and firewall, check if the client mounts using UDP (this is usually the default) and there is a firewall in the path. If a firewall exists, add an appropriate rule to the firewall. If the issue is due to permissions: • Verify the path you provided is correct. • Check that you are trying to mount as root. • Check that the machine's IP address, IP range, domain name or netgroup is in the exports list. If the server not responding due to a port mapper failure: • Check the PowerVault NX3500 status. • Check the network connection by trying to NFS mount from some other machine. • Verify if other users experience the same problem. If the server is not responding due to the program not registered, check if the port mapper on your client is up. If the issue is due to access denied: • Get a list of the server exported file systems using the command: showmount -e • Check the machine name or netgroup name is not in the user list for the file system. • Check the file systems related to the NFS through the PowerVault NX3500 user interface. If the issue is due to the directory, check the spelling in your command and try to run the mount command on both directories. CIFS Access Denied Description Cause Workaround CIFS access to a file or folder is denied. A client within sufficient permissions performs an operation on a file/folder. Check the permissions on the file/folder and set the required permissions. 154 Troubleshooting

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154
Troubleshooting
CIFS Access Denied
Workaround
If the issue is due to NFS/UDP and firewall, check if the client
mounts using UDP (this is usually the default) and there is a
firewall in the path. If a firewall exists, add an appropriate rule to
the firewall.
If the issue is due to permissions:
•
Verify the path you provided is correct.
•
Check that you are trying to mount as root.
•
Check that the machine's IP address, IP range, domain name or
netgroup is in the exports list.
If the server not responding due to a port mapper failure:
•
Check the PowerVault NX3500 status.
•
Check the network connection by trying to NFS mount from
some other machine.
•
Verify if other users experience the same problem.
If the server is not responding due to the program not registered,
check if the port mapper on your client is up.
If the issue is due to access denied:
•
Get a list of the server exported file systems using the command:
showmount -e <NX3500 hostname>
•
Check the machine name or netgroup name is not in the user list
for the file system.
•
Check the file systems related to the NFS through the PowerVault
NX3500 user interface.
If the issue is due to the directory, check the spelling in your
command and try to run the mount command on both directories.
Description
CIFS access to a file or folder is denied.
Cause
A client within sufficient permissions performs an operation on a
file/folder.
Workaround
Check the permissions on the file/folder and set the required
permissions.