Dell PowerVault NX3500 Administrator's Guide - Page 186

Cannot Connect to the NAS Manager, Troubleshooting DNS Configurations

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Cannot Connect to the NAS Manager Description Cause Workaround Unable to connect to the NAS Manager. Probable causes may be: • The user is attempting to connect using an incorrect IP address or is using the wrong system name. • The client computer's IP information is configured incorrectly. • The user is using an incorrect user name or password. • The user's browser properties are preventing the connection. 1 Verify that the client's IP information is set correctly. 2 Verify that the DNS information is configured correctly. 3 Verify the user name and password. 4 Verify the proxy information in the browser's settings. 5 If you are using Microsoft Windows Server 2008, disable IE ESC. Troubleshooting DNS Configurations Description Cause Workaround Unable to connect to the PowerVault NX3500 using the system name and/or unable to resolve host names. Probable causes may be: • Unable to ping system using Fully Qualified Domain Name (FQDM). • Unable to connect to the NAS Manager using system name. 1 Verify that the client IP information is set correctly. 2 Verify that the PowerVault NX3500 controller is configured to the correct DNS server. 3 Contact DNS server administrator to verify the DNS record creation. 186 Troubleshooting

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186
Troubleshooting
Cannot Connect to the NAS Manager
Troubleshooting DNS Configurations
Description
Unable to connect to the NAS Manager.
Cause
Probable causes may be:
•
The user is attempting to connect using an incorrect IP address or
is using the wrong system name.
•
The client computer's IP information is configured incorrectly.
•
The user is using an incorrect user name or password.
•
The user's browser properties are preventing the connection.
Workaround
1
Verify that the client's IP information is set correctly.
2
Verify that the DNS information is configured correctly.
3
Verify the user name and password.
4
Verify the proxy information in the browser's settings.
5
If you are using Microsoft Windows Server 2008, disable IE ESC.
Description
Unable to connect to the PowerVault NX3500 using the system
name and/or unable to resolve host names.
Cause
Probable causes may be:
•
Unable to ping system using Fully Qualified Domain Name
(FQDM).
•
Unable to connect to the NAS Manager using system name.
Workaround
1
Verify that the client IP information is set correctly.
2
Verify that the PowerVault NX3500 controller is configured to the
correct DNS server.
3
Contact DNS server administrator to verify the DNS record
creation.