10
Maintain and troubleshoot
Supported ink cartridges
.......................................................................................................
143
Replace the ink cartridges
....................................................................................................
144
Maintain the printheads
........................................................................................................
145
To check printhead health
..............................................................................................
145
To print the print quality diagnostic page
........................................................................
145
To align the printheads
...................................................................................................
146
To calibrate the linefeed
.................................................................................................
147
To clean the printheads
..................................................................................................
147
To clean the printhead contacts manually
......................................................................
147
To replace the printheads
...............................................................................................
150
Store printing supplies
..........................................................................................................
152
Store ink cartridges
.........................................................................................................
152
Store printheads
.............................................................................................................
152
Clean the device
...................................................................................................................
152
Clean the scanner glass
.................................................................................................
153
Clean the automatic document feeder (ADF)
..................................................................
153
Clean the exterior
...........................................................................................................
157
Troubleshooting tips and resources
......................................................................................
157
Solve printing problems
........................................................................................................
158
The device shuts down unexpectedly
.............................................................................
158
Error message appears on control-panel display
............................................................
158
The device is not responding (nothing prints)
.................................................................
158
Device does not accept printhead
...................................................................................
159
Device takes a long time to print
.....................................................................................
160
Blank or partial page printed
...........................................................................................
160
Something on the page is missing or incorrect
...............................................................
161
Placement of the text or graphics is wrong
.....................................................................
161
The device prints half a page, then ejects the paper
......................................................
162
Poor print quality and unexpected printouts
..........................................................................
162
Poor quality printouts
......................................................................................................
162
Meaningless characters print
..........................................................................................
163
Ink is smearing
................................................................................................................
163
Ink is not filling the text or graphics completely
...............................................................
164
Output is faded or dull colored
........................................................................................
164
Colors are printing as black and white
............................................................................
164
Wrong colors are printing
................................................................................................
164
Printout shows bleeding colors
.......................................................................................
165
Colors do not line up properly
.........................................................................................
165
Lines or dots are missing from text or graphics
..............................................................
165
Solve paper-feed problems
...................................................................................................
165
Optional Tray 2 cannot be inserted
.................................................................................
165
Another paper-feed problem is occurring
........................................................................
165
6