HP Designjet 5000 Service Manual - Page 132

Service Calibrations Introduction The Printer has several calibration procedures that must be performed under certain conditions. Refer to the table on the next page to determine when calibrations are required. PHONE SUPPORT Phone Support In certain circumstances, a Call Agent can try and troubleshoot the Printer by requesting the Customer to perform a Service Calibration via the phone. In Phone Support the user will have access to a limited number of Calibrations (on-site repair calibrations are excluded). NOTE If a Service Calibration fails, a four digit (xxxx) calibration error code is reported which can be used to determine whether the Printer requires any on-site maintenance. Up to three error codes can be reported for each Calibration. To troubleshoot Service Calibration Error Codes refer to the Page 5-26. If a calibration fails, the Printer will use the previous successful calibration. If you have a Print Quality problem you must troubleshoot the error to restore quality. WARNING REMEMBER THAT CERTAIN CALIBRATIONS ARE REQUIRED EVEN IF AN ASSEMBLY HAS BEEN DISASSEMBLED TO GAIN ACCESS TO ANOTHER ASSEMBLY OR COMPONENT. Which Calibrations Need To Be Done When Required Carriage is disassembled or replaced Scan Axis Yes Service Station Yes Accuracy No Paper-Axis Motor is No No Yes disassembled or replaced Platen Assembly is Yes No No disassembled or replaced Service Station is No Yes No disassembled or replaced Carriage Height Yes No Yes No NOTE Refer to the following page for the relevant Calibration. 5-2 HP DesignJet 5000 Series Printers Service Manual