HP Designjet 5000 Service Manual - Page 90

HP Ink Supplies Troubleshooting Printhead Information Status Numbers Error Description Procedure XX02 Reseat XX06 Reseat XX08 Reseat XX10 Reseat Continuity problem between the Printhead and the Carriage Assembly. Electrical failure. XX03 Replace Printhead smartchip failure. XX04 Replace Setup Printhead installed. XX05 Replace Used setup Printheads installed. Try the following (verify if the message returns to OK after each one). 1. Reseat the Printhead. 2. Remove the Printhead and clean the interconnect, refer to 9-6, Carriage Interconnect Wiper . 3. Replace the failing Printhead. 4. Check the Carriage Tube Connector is correctly connected to the Carriage. 5. Check Trailing Cable connections between the Carriage Assembly and the Main PCA and replace the Trailing Cable if damaged ⇒ Page 8-36. 6. Replace the Carriage Assembly ⇒ Page 8-46. Replace Printheads. Install normal Printheads. If priming Tubes install new Setup Printheads otherwise install normal Printheads. XX09 Replace Electrical failure. XX11 Replace Incorrect type of Printhead installed. XX12 Replace Printhead does not match the rest of the ink consumables. 1. Replace the Printhead(s). 2. Check Trailing Cable connections between the Carriage Assembly and the Main PCA and replace the Trailing Cable if damaged ⇒ Page 8-36. 3. Replace the Carriage Assembly ⇒ Page 8-46. 4. Replace the Main PCA ⇒ Page 8-79. If Tubes system is priming: install Setup Printhead(s) Ensure that you have genuine HP Printheads installed. Ensure that all the ink consumables are HP. XX13 Replace Printhead smart chip failure. Replace the Printhead(s). XX14 Replace The Printhead has an internal XX15 Replace electrical failure. XX16 Replace The Printer was printing: XX17 Replace Printhead short XX18 Replace The Printhead smartchip detects an unapproved manufacturer. 1. Replace the Printhead(s). 2. Replace the Carriage Assembly ⇒ Page 8-46. Select YES to replace Printheads or NO to finish print job without the failed Printhead (print quality is affected). You must replace the Printhead after the print job. Install genuine HP Printheads. XX20 Recover The Printhead has detected nozzle failure. XX21 Replace The Printhead has detected a significant number of bad nozzles that affects print quality. 1. You can continue using the Printhead unless the (XX21)Replace message is displayed (the affect on print quality depends on the print mode). 2. Perform the Recovery procedure ⇒ Page 6-15. Select YES to replace Printheads or NO to finish the print job without the failed Printhead (print quality may be affected). The message will be displayed for every print job until you replace the Printhead. 1. Attempt the Recovery procedure ⇒ Page 6-15. 2. If the message persists replace the Printhead(s). 3-14 HP DesignJet 5000 Series Printers Service Manual