HP Designjet 5000 Service Manual - Page 195

NOTE Print Quality Media Always make sure that the customer is using the appropriate media for the required image and that it is consistent with the software application being used. To ensure color accuracy and print-quality performance of the Printer, only media types that have been certified for the Printer should be used. Use of non-HP media or HP media not certified for the Printer may significantly reduce the color and print quality of the required images. For details of HP media, refer to the User's Guide or the Media Guide for the HP Designjet Printers. To have accurate colors, the media settings must match the type of media loaded in the Printer. If the customer is using non-HP media with HP drivers, the colors in the required print may not be accurate. Advise the customer to use HP media to improve the accuracy of the colors. Printed surface smearing roll As the media is printed and the image is coming out from the Printer, the natural curl of the media causes it to rub against the roll of media installed in the Printer. This causes image smearing. In addition to this, if the exiting media sticks against the roll, because the ink is not dry or because of static (some Polyester films get electrostatically charged) it could cause the media to reenter into the Printer. 1 Make sure that the media deflectors are installed onto the Printer. The increased distance between the roll and the exiting media reduces the probability of having both surfaces being attracted (and smears). Warped Lines on Media The media itself may be warped. This can happen if it has been used or stored in an extreme environment. 1 Make sure the Environmental Conditions your Printer is operating in are within specifications (See ⇒ Page 10-11). 2 Store all Media according to Environmental Specifications (See ⇒ Page 10-11). HP DesignJet 5000 Series Printers Service Manual 6-21