HP Designjet 5000 Service Manual - Page 92
Ink Cartridge Errors (First Digit = 6
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HP Ink Supplies Troubleshooting NOTE NOTE Ink Cartridge Errors (First Digit = 6, 7, 8) When replacing Ink Cartridges: n Use the Replace item in the Ink Cartridges menu. This will release all air from the Ink Cartridge and avoid problems in its removal. n Ensure that you have the correct Ink Cartridge. n Ensure that the Ink Cartridge is the correct color for that slot. n Ensure that the Ink Cartridge is the correct orientation, with the color coded label at the top. If all 6 Ink Cartridges present the same error message, check the following: n All Ink Cartridges installed are NOT of the wrong type i.e. wrong model. n If you replace or reseat Ink Cartridges one at a time and the error persists for all cartridges, this indicates a hardware problem. Do the following: 1 Check ISS cable connections on the rear of the Ink Supply Station and the ISS PCA. 2 Remove the Service Station and check that the connections on the floaters are clean. 3 Replace the Ink Tubes System ⇒ Page 8-62. 4 Replace the ISS PCA ⇒ Page 8-86. 3-16 HP DesignJet 5000 Series Printers Service Manual