HP Designjet 5000 Service Manual - Page 59
Remove the Printhead Cleaners and, Replace the Carriage Assembly
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System Error Codes System Error: ffff ffff 03450097 Problem Description: If the Window is opened during the cutting operation, the Printer hangs and the Carriage suddenly stops. Also, if you press any key on the front panel this error code (ffff ffff 03450097) may be displayed. Corrective Action: Re-boot the Printer and make sure that the Window is never opened during the cutting operation. NOTE This problem is solved in any A.02.xx firmware release. System Error: ffff ffff 036000bd Problem Description: This firmware error code is related to the detection of the Printhead cleaners by the line sensor. It always happens during initialization, while checking the Printhead Cleaners. In most case, it is a problem of incorrectly inserted Printhead Cleaners, but it can also be caused by an incorrectly assembled Service Station. Corrective Action: Try the following: n Remove the Printhead Cleaners and reinsert them again. n If the error still persists, perform the Service Station Calibration ⇒ Page 5-11. n If the error still persists, an onsite visit is necessary to repeat the calibration or to change the Service Station assembly or the Carriage Assembly. System Error: ffff ffff 036e0136 Problem Description: This is an internal general error code which can appear during the Printhead Alignment process. The chance of this error appearing is less than 0.5% and there is nothing wrong with the Printer. Corrective Action: Re-boot the Printer and the error code should not appear again. System Error: 01002D (Non-Continuable) Problem Description: The Main PCA cannot communicate with the Carriage. Corrective Action: Try the following: n Check the Trailing Cable is connected correctly. n Replace the Trailing Cable ⇒ Page 8-36. n Replace the Carriage Assembly ⇒ Page 8-46. HP DesignJet 5000 Series Printers Service Manual 2-7