HP Designjet 5000 Service Manual - Page 156

Service Calibrations Calibration Error Codes NOTE Introduction Calibration Error Codes are continuable, which means you can press Enter on the Front Panel to continue working with the Printer. If you have a Print Quality problem you must troubleshoot the error to restore quality. NOTE The Printer will use the previous successful calibrations if a calibration is cancelled (User Calibrations only), or if it is not successful. Calibration Error Codes refer to both User and Service Calibrations and include their descriptions and recommended corrective actions. If a code can only be obtained for either Service or User Calibrations, the code will be followed by (User) or (Service). Calibration error codes consist of a four digit number [XXXX]. You may get up to a maximum of three error codes for a single calibration. Only try one recommended corrective action at a time and retry the Calibration to check if the error code has disappeared. PHONE SUPPORT If a problem persists, a Call Agent can try and troubleshoot the problem by requesting the Calibration Error Code from the Customer via the phone. Using this process, it can be determined whether the Printer requires any on-site maintenance. If you have an error code which is not documented in this Service Manual or you have an error which you cannot resolve, then report the error to the HP Response Center or the nearest HP Support Office. 5-26 HP DesignJet 5000 Series Printers Service Manual