HP Designjet 5000 Service Manual - Page 180
For Call Agents requesting the User to print the Service Diagnostic print
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Print Quality For Call Agents requesting the User to print the PHONE SUPPORT a Service Diagnostic print Once inside the "Printer Setup Options" menu and the "Device setup" menu is highlighted, press the following key combination. Printer setup options Device setup... I/O setup... Utilities... Internal RIP settings... Queueing & Nesting... HP-GL/2 settings... Top Back ↑ Press Down ↓ and Enter Enter 2 The message below is displayed. Select Yes to continue. Warning! This mode should NOT be used without having the guidance of a HP representative person Yes... No Top Back ↑ ↓ Enter Press Enter 3 You are now in the Service Menu. Use the Arrow keys to scroll to the "Service Utilities" menu and press the Enter key. Top Service Menu Back 1 Service Utilities... 2 Service Calibrations... 3 Service Tests... ↑ Make Selection ↓ Enter Press Enter NOTE 4 Use the Arrow keys to select "1.8 Diagnostic Print" and press Enter. 1. Service Utilities 1.3 Altitude Setup 1.4 EEROM Setup 1.5 Reset Life Counters 1.6 Backup EEROM 1.7 Img. Quality Warning 1.8 Diagnostic Print Top Back ↑ Make Selection ↓ Enter Press Enter For Firmware Versions earlier than A.02.xx, the Printer will start to print the Diagnostic Print immediately after selecting. 6-6 HP DesignJet 5000 Series Printers Service Manual