HP Designjet 5000 Service Manual - Page 94

HP Ink Supplies Troubleshooting NOTE NOTE NOTE Printhead Cleaner Errors (First Digit = A, B or *) When replacing Printhead Cleaners: n Ensure that you have the correct Printhead Cleaner. n Ensure that the Printhead Cleaner is the correct color for that slot. n Ensure that the Printhead Cleaner is the correct orientation. If all 6 Printhead Cleaners present the same error message, check the following: n All Printhead Cleaners installed are NOT wrong type i.e. wrong model, unapproved etc. n Replace Printhead Cleaners when Printheads are replaced. The message status for Printhead Cleaners will not change until the door is closed; there is no sensor detecting removal and insertion. Printhead Cleaner Information Status Numbers *X03 Replace XX05 Replace XX06 Replace Printhead Cleaner Error Description Procedure There is a Printhead Cleaner detection Try the following: failure (you may continue to use the 1. Ensure that genuine HP Printhead Printhead Cleaner) Cleaners are installed. 2. Reseat the Printhead Cleaner. 3. Check the lens is clean and perform Lens Maintenance if required ⇒ Page 9-5. 4. Replace the Printhead Cleaner. The Printhead detects that the Ensure that you have replaced the Printhead Cleaner does not match the Printhead Cleaner together with the rest of the ink system already installed. Printhead. The Printer detects an incorrect Printhead Cleaner Ensure that genuine HP Printhead Cleaners are installed. 3-18 HP DesignJet 5000 Series Printers Service Manual