HP Designjet 5000 Service Manual - Page 176
Print Quality, Print Quality Troubleshooting Checklist
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Print Quality Print Quality Print Quality Troubleshooting Checklist When faced with a Print Quality problem, use the following checklist as a guide in troubleshooting the problem: 1 Problem reproduction n Reproduce the problem that the customer is seeing using their original settings. 2 Printer configuration: n Print Mode: Set to "Max. Quality" (in the Printer and in the driver). n Dry time: Set to "Automatic". n Select the correct media setting when loading the media. 3 Hardware check list Firmware Revision n Check if the latest version of the Firmware is installed. If not Install the latest Firmware revision ⇒ Page 9-12. 4 Printheads Printhead Troubleshooting Process: n Check the Printhead status in the front-panel. n If (xxxx)REPLACE is displayed, the faulty Printhead must be replaced. n If the (xxxx)RECOVER is displayed recover the Printhead ⇒ Page 6-15. n If you don't have any samples yet, reproduce the original problem with the correct Printer settings. n Print the Diagnostic Print (See Page 6-5) using the exact settings and Media that the Customer used when faced with the Print Quality problem. Printhead Alignment and Check: n Perform the "Printhead Alignment" from the Printer Setup menu / Utilities/Calibrations/Printhead Alignment, using the same media with which you were experiencing problems. 5 Media n Make sure that you use HP or HP-approved media. n Store media according to its Environmental Specifications. n Select the correct media type through the Front Panel when loading it. 6-2 HP DesignJet 5000 Series Printers Service Manual