HP Designjet 5000 Service Manual - Page 86

HP Ink Supplies Troubleshooting NOTE Status Codes and Messages Most problems with Ink Supplies will be solved by the user simply following the instructions in the action message. PHONE SUPPORT If a problem persists, a Call Agent can try and troubleshoot Consumables problems by requesting the HP Status code from the Customer via the phone. Using this process, it can be determined whether the Printer requires any on-site maintenance. LIGHT CYAN LIGHT MAGENTA YELLOW CYAN MAGENTA BLACK Press ENTER for printheads menu Printheads OK OK OK OK OK (1421) REPLACE 14 21 Printhead Menu HP ID Code Status Number HP Status Code Action Message The HP Status Code is made up of 4 digits: the first two digits are the HP ID Code that identify the consumable and its color. The last two digits are the status number indicating the nature of the problem. The tables in the next few pages describe the messages and status codes for HP Ink Supplies. 3-10 HP DesignJet 5000 Series Printers Service Manual