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Part number index Part Number 12X1000 12X1001 12X1009 12X1036 12X1110 12X1129 12X1129 14R0157 20P0308 41D0171 41D0210 41D0211 41D0211 41D0212 41D0214 41D0216 41D0261 41D9746 41P0212 42A3641 42N5755 42N5755 42V3682 42V3886 42V3887 42V3889 42V3890 42V3892 42V3893 42V3894 42V3897 42V3922 42V3924 42V3925 42V3927 42V3928 42V3930 42V3931 42V3932 42V3933 42V3935 42V3936 42V3937 42V3938 42V3939 42V3940 42V3943 42V3944 42V3945 42V3947 Asm- Index 1-2 1-2 1-22 1-6 1-23 4-6 5-6 2- 5-5 1- 5-1 4-2 5-2 4- 2-1 2- 4-1 1- 5- 1- 1-17 3-2 1-27 1-1 1-1 1-3 1-3 1-6 1-5 1-5 1-4 1-10 1-7 1-9 1-11 1-11 1-16 1-13 1-25 1-26 1-24 1-19 1-8 1-21 1- 1-28 1-12 1- 1-18 1- Page 97 97 97 97 97 103 105 99 105 97 105 103 105 103 99 99 103 97 105 97 97 101 97 97 97 97 97 97 97 97 97 97 97 97 97 97 97 97 97 97 97 97 97 97 97 97 97 97 97 97 © Copyright IBM Corp. 2006 Part Number 42V3948 42V3949 42V3950 42V3951 42V3952 42V3953 42V3956 42V3957 42V3958 42V3959 42V3960 42V3961 42V3964 42V3965 42V3966 42V3966 42V3967 42V3967 42V3969 42V3980 45P6222 47P9273 Asm- Index 1-20 1-20 1-14 1- 1- 1-15 1- 1- 3-3 3-4 3-1 3-1 2-2 2-3 4-3 5-3 4-4 5-4 1- 1- 1- 2-4 Page 97 97 97 97 97 97 97 97 101 101 101 101 99 99 103 105 103 105 97 97 97 99 169

Section	Page
Contents	5
Figures	9
Tables	11
Safety and environmental notices	13
Safety Information	13
Environmental notices and statements	19
End of life disposal	19
Battery disposal	19
Taiwanese battery recycling statement	19
Mercury-added statement	20
Magnetic stripe reader	20
Handling static-sensitive devices	20
About this guide	21
Who should read this guide	21
Related publications	21
Publications accessibility	22
Web sites	22
Tell us what you think	22
Chapter 1. Introducing the IBM SurePOS 500 Series Models 545 and 565	23
Models and features	24
Optional features	26
Connectors, power, and brightness controls	27
Supported operating systems	29
Understanding the display and operating system restrictions	29
Supported devices	31
System management	31
System management programs	31
Remote management	32
Compatible products	33
Locating the machine serial number	33
Chapter 2. Running diagnostics and troubleshooting	35
Using the CMOS Setup Utility	35
Using the Main window	35
Standard CMOS features	36
Advanced BIOS Features	36
Integrated peripherals	36
Power Management	36
PnP/PCI Configurations	36
PC Health Status	37
Load Defaults	37
Set Password	37
Restoring the default CMOS settings	37
Clearing the CMOS settings	37
Real-time clock and CMOS	38
Configuring the COM (communication) ports	38
Using the IBM Diagnostics for POS Systems and Peripherals package	38
Supported memory keys	39
Updating the flash BIOS	39
Power interruption during flash BIOS update procedure	40
Repairing the flash BIOS	40
Diagnosing problems and troubleshooting	41
Researching the Knowledgebase	41
Preliminary checklist	41
Troubleshooting symptoms and actions	42
CMOS recovery	45
Chapter 3. Removing and replacing FRUs for the SurePOS 500 Models 545 and 565	47
Pictorial overview	48
Handling static-sensitive devices	50
Modular servicing and minimum tools	50
Removing the covers	51
Front (or HDD) cover removal	51
Rear cover removal	52
Opening the I/O tailgate cover	53
Top cover removal	54
Hinge cover removal	55
Display tablet - removing and replacing	56
Display tablet cable – removing and replacing	57
Front bezel and LCD assembly - removing and replacing	58
Operator card - removing and replacing	60
Tablet hinge assembly – removing and replacing	61
Hard disk drive and bracket – removing and replacing	62
Hard disk drive fan and bracket – removing and replacing	64
Hard disk drive cables – removing and replacing	65
Cable tie bar – removing and replacing	66
Power supply – removing and replacing	67
Power supply latch arm – removing and replacing	68
Rear connector panel (tailgate) – removing and replacing	69
System board – removing and replacing	71
System-board jumper location and settings	73
System-board battery – removing and replacing	73
Processor fan/heatsink assembly - removing and replacing	75
Processor module – removing and replacing	76
Memory modules – removing and replacing	77
Memory modules and industry standards	78
Base plate – removing and replacing	79
Optional features	80
Magnetic stripe reader (MSR) – removing and replacing	80
MSR hole plug – removing and replacing	80
PC card blank – removing	81
PC card – removing and replacing	81
Video adapter card– removing and replacing	83
Speaker – removing and replacing	84
Integrated customer display – removing and replacing	86
Chapter 4. Mounting the SurePOS 500 Models 545 and 565	87
Mounting the base plate on a countertop	89
Non-keyboard-integration tray mounting	92
Countertop with non-keyboard-integration tray mounting	92
Installing filler panels without a printer	97
Cash drawer	97
Keyboard-integration tray	102
Countertop and full-size cash drawer	102
Mounting the integration tray to a countertop	102
Installing additional peripheral devices	111
Mounting a distributed customer display and APA display to a cash drawer	111
Installing IBM 4610 SureMark Models TF6 or TF7 printers	113
Appendix A. Field replaceable parts	117
How to use the FRU catalog	117
Appendix B. Power cords	129
Appendix C. System specifications and planning information	131
Physical specifications and dimensions	132
Dimensions with trays	132
Dimensions of unit with 12-inch display	135
Dimensions of unit with 15-inch display	136
Power requirements and consumption	137
Power	137
Port power ratings	137
Connector-pin assignments	138
External connectors	138
Speaker connector	138
MSR connector	138
USB port connectors	140
Keyboard connector	140
Mouse connector	141
Microphone connector	141
Headphone connector	141
Serial connectors	142
Ethernet connector	143
External video connector	144
Cash drawer connector (2)	145
Integrated customer display connector	145
Temperature, humidity, and altitude limits	146
Appendix D. Notices	147
Electronic Emission Notices	149
Federal Communications Commission (FCC) Statement	149
Industry Canada Class A Emission Compliance Statement	149
Avis de conformité aux normes d'Industrie Canada	149
European Union (EU) Mark of Conformity Statement	149
Germany	149
Australia / New Zealand	150
Japanese power line harmonics compliance statement	150
Japanese Voluntary Control Council for Interference (VCCI) Statement	150
Korean Communications Statement	151
Chinese Class A warning statement	151
Taiwanese Class A Warning Statement	151
Taiwan contact information	151
Taiwan recycle statement	152
Electrostatic Discharge (ESD)	152
Trademarks	152
Appendix E. Safety information	155
Safety Information-English	155
Safety Information-Arabic	157
Safety Information-Brazilian Portuguese	159
Safety Information-French	161
Safety Information-Hebrew	164
Safety Information-Korean	166
Safety Information-Italian	169
Safety Information-Spanish	172
Safety Information-German	174
Safety Information-Traditional Chinese	176
Index	179
Glossary	183
Part number index	191

Match case Limit results 1 per page

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number

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Part

Number

Asm–

Index

Page

12X1000

1–2

12X1001

1–2

12X1009

1–22

12X1036

1–6

12X1110

1–23

12X1129

4–6

103

12X1129

5–6

105

14R0157

2–

20P0308

5–5

105

41D0171

1–

41D0210

5–1

105

41D0211

4–2

103

41D0211

5–2

105

41D0212

4–

103

41D0214

2–1

41D0216

2–

41D0261

4–1

103

41D9746

1–

41P0212

5–

105

42A3641

1–

42N5755

1–17

42N5755

3–2

101

42V3682

1–27

42V3886

1–1

42V3887

1–1

42V3889

1–3

42V3890

1–3

42V3892

1–6

42V3893

1–5

42V3894

1–5

42V3897

1–4

42V3922

1–10

42V3924

1–7

42V3925

1–9

42V3927

1–11

42V3928

1–11

42V3930

1–16

42V3931

1–13

42V3932

1–25

42V3933

1–26

42V3935

1–24

42V3936

1–19

42V3937

1–8

42V3938

1–21

42V3939

1–

42V3940

1–28

42V3943

1–12

42V3944

1–

42V3945

1–18

42V3947

1–

Part

Number

Asm–

Index

Page

42V3948

1–20

42V3949

1–20

42V3950

1–14

42V3951

1–

42V3952

1–

42V3953

1–15

42V3956

1–

42V3957

1–

42V3958

3–3

101

42V3959

3–4

101

42V3960

3–1

101

42V3961

3–1

101

42V3964

2–2

42V3965

2–3

42V3966

4–3

103

42V3966

5–3

105

42V3967

4–4

103

42V3967

5–4

105

42V3969

1–

42V3980

1–

45P6222

1–

47P9273

2–4

IBM

Corp.

2006

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