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About this guide This guide provides information necessary to repair and maintain the IBM SurePOS® 500 Series Machine Type 4846, Models 545 and 565. Who should read this guide This guide is for the IBM service representative to assist in maintaining and repairing the IBM SurePOS 500 Series Models 545 and 565. Related publications The SurePOS 500 Series library consists of the following publications: v IBM SurePOS 500 Series Planning, Installation, and Operation Guide for Models 545 and 565, GA27-4330 This guide provides installation and setup information, including option installation procedures and problem determination information. v IBM SurePOS 500 Series Operating System Installation Guide for Models 545 and 565, GA30-4132 This guide provides step-by-step information on installing the operating software for the product. v IBM Point of Sale Options and I/O Devices Service Guide, GC30-9737 This guide describes the problem-determination and repair procedures for cash drawers, displays, keyboards, and options that are attached to IBM® SurePOS™ systems. v IBM Safety Information - Read This First, GA27-4004 This document contains important safety information. © Copyright IBM Corp. 2006 xix

Section	Page
Contents	5
Figures	9
Tables	11
Safety and environmental notices	13
Safety Information	13
Environmental notices and statements	19
End of life disposal	19
Battery disposal	19
Taiwanese battery recycling statement	19
Mercury-added statement	20
Magnetic stripe reader	20
Handling static-sensitive devices	20
About this guide	21
Who should read this guide	21
Related publications	21
Publications accessibility	22
Web sites	22
Tell us what you think	22
Chapter 1. Introducing the IBM SurePOS 500 Series Models 545 and 565	23
Models and features	24
Optional features	26
Connectors, power, and brightness controls	27
Supported operating systems	29
Understanding the display and operating system restrictions	29
Supported devices	31
System management	31
System management programs	31
Remote management	32
Compatible products	33
Locating the machine serial number	33
Chapter 2. Running diagnostics and troubleshooting	35
Using the CMOS Setup Utility	35
Using the Main window	35
Standard CMOS features	36
Advanced BIOS Features	36
Integrated peripherals	36
Power Management	36
PnP/PCI Configurations	36
PC Health Status	37
Load Defaults	37
Set Password	37
Restoring the default CMOS settings	37
Clearing the CMOS settings	37
Real-time clock and CMOS	38
Configuring the COM (communication) ports	38
Using the IBM Diagnostics for POS Systems and Peripherals package	38
Supported memory keys	39
Updating the flash BIOS	39
Power interruption during flash BIOS update procedure	40
Repairing the flash BIOS	40
Diagnosing problems and troubleshooting	41
Researching the Knowledgebase	41
Preliminary checklist	41
Troubleshooting symptoms and actions	42
CMOS recovery	45
Chapter 3. Removing and replacing FRUs for the SurePOS 500 Models 545 and 565	47
Pictorial overview	48
Handling static-sensitive devices	50
Modular servicing and minimum tools	50
Removing the covers	51
Front (or HDD) cover removal	51
Rear cover removal	52
Opening the I/O tailgate cover	53
Top cover removal	54
Hinge cover removal	55
Display tablet - removing and replacing	56
Display tablet cable – removing and replacing	57
Front bezel and LCD assembly - removing and replacing	58
Operator card - removing and replacing	60
Tablet hinge assembly – removing and replacing	61
Hard disk drive and bracket – removing and replacing	62
Hard disk drive fan and bracket – removing and replacing	64
Hard disk drive cables – removing and replacing	65
Cable tie bar – removing and replacing	66
Power supply – removing and replacing	67
Power supply latch arm – removing and replacing	68
Rear connector panel (tailgate) – removing and replacing	69
System board – removing and replacing	71
System-board jumper location and settings	73
System-board battery – removing and replacing	73
Processor fan/heatsink assembly - removing and replacing	75
Processor module – removing and replacing	76
Memory modules – removing and replacing	77
Memory modules and industry standards	78
Base plate – removing and replacing	79
Optional features	80
Magnetic stripe reader (MSR) – removing and replacing	80
MSR hole plug – removing and replacing	80
PC card blank – removing	81
PC card – removing and replacing	81
Video adapter card– removing and replacing	83
Speaker – removing and replacing	84
Integrated customer display – removing and replacing	86
Chapter 4. Mounting the SurePOS 500 Models 545 and 565	87
Mounting the base plate on a countertop	89
Non-keyboard-integration tray mounting	92
Countertop with non-keyboard-integration tray mounting	92
Installing filler panels without a printer	97
Cash drawer	97
Keyboard-integration tray	102
Countertop and full-size cash drawer	102
Mounting the integration tray to a countertop	102
Installing additional peripheral devices	111
Mounting a distributed customer display and APA display to a cash drawer	111
Installing IBM 4610 SureMark Models TF6 or TF7 printers	113
Appendix A. Field replaceable parts	117
How to use the FRU catalog	117
Appendix B. Power cords	129
Appendix C. System specifications and planning information	131
Physical specifications and dimensions	132
Dimensions with trays	132
Dimensions of unit with 12-inch display	135
Dimensions of unit with 15-inch display	136
Power requirements and consumption	137
Power	137
Port power ratings	137
Connector-pin assignments	138
External connectors	138
Speaker connector	138
MSR connector	138
USB port connectors	140
Keyboard connector	140
Mouse connector	141
Microphone connector	141
Headphone connector	141
Serial connectors	142
Ethernet connector	143
External video connector	144
Cash drawer connector (2)	145
Integrated customer display connector	145
Temperature, humidity, and altitude limits	146
Appendix D. Notices	147
Electronic Emission Notices	149
Federal Communications Commission (FCC) Statement	149
Industry Canada Class A Emission Compliance Statement	149
Avis de conformité aux normes d'Industrie Canada	149
European Union (EU) Mark of Conformity Statement	149
Germany	149
Australia / New Zealand	150
Japanese power line harmonics compliance statement	150
Japanese Voluntary Control Council for Interference (VCCI) Statement	150
Korean Communications Statement	151
Chinese Class A warning statement	151
Taiwanese Class A Warning Statement	151
Taiwan contact information	151
Taiwan recycle statement	152
Electrostatic Discharge (ESD)	152
Trademarks	152
Appendix E. Safety information	155
Safety Information-English	155
Safety Information-Arabic	157
Safety Information-Brazilian Portuguese	159
Safety Information-French	161
Safety Information-Hebrew	164
Safety Information-Korean	166
Safety Information-Italian	169
Safety Information-Spanish	172
Safety Information-German	174
Safety Information-Traditional Chinese	176
Index	179
Glossary	183
Part number index	191

Match case Limit results 1 per page

About

this

guide

This

guide

provides

information

necessary

repair

and

maintain

the

IBM

SurePOS

500

Series

Machine

Type

4846,

Models

545

and

565.

Who

should

read

this

guide

This

guide

for

the

IBM

service

representative

assist

maintaining

and

repairing

the

IBM

SurePOS

500

Series

Models

545

and

565.

publications

The

SurePOS

500

Series

library

consists

the

following

publications:

IBM

SurePOS

500

Series

Planning,

Installation,

and

Operation

Guide

for

Models

545

and

565

GA27-4330

This

guide

provides

installation

and

setup

information,

including

option

installation

procedures

and

problem

determination

information.

IBM

SurePOS

500

Series

Operating

System

Installation

Guide

for

Models

545

and

565

GA30-4132

This

guide

provides

step-by-step

information

installing

the

operating

software

for

the

product.

IBM

Point

Sale

Options

and

I/O

Devices

Service

Guide,

GC30-9737

This

guide

describes

the

problem-determination

and

repair

procedures

for

cash

drawers,

displays,

keyboards,

and

options

that

are

attached

IBM

SurePOS

™

systems.

IBM

Safety

Information

—

Read

This

First

GA27-4004

This

document

contains

important

safety

information.

IBM

Corp.

2006

xix