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Contents Figures vii Tables ix Safety and environmental notices xi Safety Information xi Environmental notices and statements xvii End of life disposal xvii Battery disposal xvii Mercury-added statement xviii Magnetic stripe reader xviii Handling static-sensitive devices xviii About this guide xix Who should read this guide xix Related publications xix Publications accessibility xx Web sites xx Tell us what you think xx Chapter 1. Introducing the IBM SurePOS 500 Series Models 545 and 565 1 Models and features 2 Optional features 4 Connectors, power, and brightness controls 5 Supported operating systems 7 Understanding the display and operating system restrictions 7 Supported devices 9 System management 9 System management programs 9 Remote management 10 Compatible products 11 Locating the machine serial number 11 Chapter 2. Running diagnostics and troubleshooting 13 Using the CMOS Setup Utility 13 Using the Main window 13 Restoring the default CMOS settings 15 Clearing the CMOS settings 15 Real-time clock and CMOS 16 Configuring the COM (communication) ports 16 Using the IBM Diagnostics for POS Systems and Peripherals package . . . . 16 Supported memory keys 17 Updating the flash BIOS 17 Power interruption during flash BIOS update procedure 18 Repairing the flash BIOS 18 Diagnosing problems and troubleshooting 19 Researching the Knowledgebase 19 Preliminary checklist 19 Troubleshooting symptoms and actions 20 CMOS recovery 23 Chapter 3. Removing and replacing FRUs for the SurePOS 500 Models 545 and 565 25 © Copyright IBM Corp. 2006 iii

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Contents
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Safety
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Safety
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Environmental
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End
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Battery
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Mercury-added
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Magnetic
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Handling
static-sensitive
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About
this
guide
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Who
should
read
this
guide
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Related
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Publications
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Web
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Tell
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think
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Chapter
1.
Introducing
the
IBM
SurePOS
500
Series
Models
545
and
565
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Models
and
features
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Optional
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Connectors,
power,
and
brightness
controls
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Supported
operating
systems
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Understanding
the
display
and
operating
system
restrictions
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Supported
devices
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System
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System
management
programs
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Remote
management
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Compatible
products
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Locating
the
machine
serial
number
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Chapter
2.
Running
diagnostics
and
troubleshooting
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Using
the
CMOS
Setup
Utility
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Using
the
Main
window
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Restoring
the
default
CMOS
settings
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Clearing
the
CMOS
settings
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Real-time
clock
and
CMOS
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Configuring
the
COM
(communication)
ports
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Using
the
IBM
Diagnostics
for
POS
Systems
and
Peripherals
package
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Supported
memory
keys
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Updating
the
flash
BIOS
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Power
interruption
during
flash
BIOS
update
procedure
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Repairing
the
flash
BIOS
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Diagnosing
problems
and
troubleshooting
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Researching
the
Knowledgebase
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Preliminary
checklist
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Troubleshooting
symptoms
and
actions
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CMOS
recovery
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. 23
Chapter
3.
Removing
and
replacing
FRUs
for
the
SurePOS
500
Models
545
and
565
.
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. 25
©
Copyright
IBM
Corp.
2006
iii