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Sony Ericsson P990i User Guide - Page 134

Troubleshooting

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Troubleshooting To find suggestions for solving possible problems with your phone we advise you to visit www.sonyericsson.com/support. Select your Region, Location and phone to find helpful information. Your phone also has built-in help texts that you can access with the flip open. In most applications, Help is available in the application menu. Some dialogs, for example those where you make important settings, have specific Help available. To view this Help, tap . To improve performance, you can update the software of your phone. See Updating software on page 23. If you need to hand in your phone for repair, please note that you may lose information and content that you have saved in your phone. You are advised to make a copy of such information, see Backing up data on page 100. 134 Troubleshooting P990i This is the Internet version of the user guide. © Print only for private use.

Section	Page
Contents	2
Welcome	9
Getting to know your phone	10
Package	10
Overview	11
Before using your phone	12
SIM card	12
Battery	12
Charging the battery	12
Care instructions	13
First time start-up	13
Turning the phone on and off	13
Normal operation	13
Flight mode	13
Flip closed	14
Screen areas	14
Flip open	14
Screen areas	14
Closing the flip	15
Flip removed	15
Importing phonebook entries	15
Navigation	15
Jog Dial	16
Back button	16
Keys on the flip	16
Stylus	16
Finding the applications	16
Activity menu	16
Standby view	16
Status bar	16
Main menu	17
Using the applications	18
Starting an application	18
Leaving an application	18
Closing an application	18
Task manager	18
Keypad and keyboard functions	19
Keypad functions	19
Keyboard functions	20
Status bar icons	20
Memory Stick PRO Duo	21
Memory Stick adapter	22
Connecting the included accessories	23
Fastening the wrist strap	23
Updating software	23
General functions	24
Send as	24
Zooming	24
Help in the phone	24
Organizing information	24
Using the Folder menu	24
Managing your multimedia files	25
Managing your files in File manager	25
Text Entry	25
Flip closed	25
Flip open	26
Entering text with the flip closed	26
Editing text	26
Text options with the flip closed	26
Multitap text entry	27
Predictive text with the flip closed	27
Entering text with the flip open	28
Editing text	28
Copy and cut	28
Text options with the flip open	28
Keyboard	28
Changing input type	29
Inserting symbols	29
Navigating within text	30
Highlighting text	30
Indenting text	30
Virtual keyboard.	30
Handwriting recognition	30
Letters	31
Numbers	32
Accented letters	32
Extended characters	32
Predictive text with the flip open	32
Selecting words	33
Locks	33
Key lock	33
Sound	33
Adjusting volume	33
Silent mode	33
Selecting sounds	34
Transferring sound	34
Transferring data between phones	34
Phone	35
Making a call	35
Making a call from the application	35
Making a call from standby view	35
Features when dialling	35
More ways to make a call	36
Making a call from other applications	36
Making a call by using voice control	36
Making an emergency call	36
Receiving a call	36
Handling an incoming call	36
Options during or after a call	36
Handling two or more calls	37
Conference calls	37
Making a new call on another line	37
Call log	38
More features	38
Speakerphone	38
Setting up speed dial numbers	38
Abbreviated numbers and shortcuts	39
Controlling tone-based services	39
Voice control	39
Calling cards	40
Business phone services	40
Handsfree and Bluetooth	40
Diverting calls	40
Accepting calls	40
Restricting calls	40
Call waiting	41
Call meter service	41
Support for TTY	41
Video phone	42
Demo mode	42
Making a video call	42
Before making a video call	42
Making a call from the application	42
Making a call from standby	42
Other ways to make a video call	43
Receiving a video call	43
Video call options	43
Switch between front and rear camera	43
Zoom	43
Pause picture	43
Options in the Video phone menu	43
Options in the Advanced menu	44
Messaging	45
Before using	45
Folders	45
SMS	46
MMS	47
Creating and sending MMS	47
Incoming MMS	48
Email	48
Creating and sending email	48
Receiving email	48
Deleting email	49
More about Messaging	49
Finding messages	49
Get and send	49
Saving contact details	49
Entering more than one recipient	49
Full screen view	50
Disconnecting from the Internet	50
Email synchronization accounts	50
Invitations	50
Push email	50
Camera	51
Taking pictures and video clips	52
Taking a self-portrait	54
Viewing pictures and clips	54
Sharing pictures and clips	54
Options	54
Editing a picture in Picture editor	54
Changing the settings	55
Contacts	57
Using Contacts	57
Contacting others from Contacts	57
Making a call from Contacts	57
Making a call from the SIM card	57
Sending an SMS or an MMS message	58
Creating an owner card	58
Service numbers	58
My numbers	58
Creating and editing contacts	58
Creating a new contact	58
Editing a contact	58
Adding a field to a contact	58
Editing a field	59
Adding or editing a contact on the SIM card	59
Creating a speed contact	59
Adding a voice dialling command	59
Adding a photo or a picture to a contact	59
Adding a birthday reminder	59
Adding a note to a contact	59
Adding a personal ringtone to a contact	59
Adding a DTMF tone sequence	60
Managing contacts	60
Creating a group of contacts	60
Copying or deleting a contact	60
Copying contacts to and from a SIM card	60
Calendar	61
Creating calendar entries	61
Invitations	62
Managing calendar entries	62
Managing received invitations	62
Synchronization and backup	62
Settings	62
Web	64
Working with pages	64
Working with bookmarks	65
Working with text	65
Settings menu	65
Views menu	66
Saving pages	66
Using the History list	66
Downloading	66
Configuring the browser	66
To delete private data	67
RSS feeds	68
Subscribing to RSS feeds	68
Reading news items	68
Updating feeds	69
Settings	69
Media player	70
Music	70
Playlists	70
Playback	71
Adjust volume and tone	72
Manage tracks	72
Preferences	72
Play	72
Files	72
Video	72
Playback controls	73
Playback options	73
Manage clips	73
Settings	73
Display tab	73
Buffering tab	74
Proxy tab	74
FM radio	74
To start listening to the radio	75
Tuning in to a channel	75
Saving channels	75
Managing presets	75
Using the RDS functions	76
While listening to the radio	76
Online	76
PlayNow™	77
Before using PlayNow	77
Picture gallery and Picture editor	78
Picture gallery	78
Options for using picture files	79
Options for managing picture files	79
Detail view	79
Slide shows	79
Sending pictures using MMS messaging	80
Picture editor	80
Correcting images	81
Zoom mode	81
Editing options	81
Adding clipart, text or frames	81
Adding effects	81
Preferences	81
Business card scanner	82
Scanning cards	82
Processing batches of captured cards	82
Sound recorder	83
Record	83
Playback	83
Manage recordings	83
Preferences	83
MusicDJ™	84
Games	85
Quickoffice and Pdf+	86
Quickoffice	86
Quickword	86
Quicksheet	86
Quickpoint	86
Pdf+	87
Notes and Tasks	88
Notes	88
Creating and managing notes	88
Drawing sketches	88
Tasks	88
Creating and managing task entries	88
Synchronization and backup	89
Calculator and Converter	90
Calculator	90
Converter	90
Converting units of measurement	91
Setting converter decimals	91
Converting currencies	91
Entering exchange rates	91
Adding currencies	91
Time, timer and stopwatch	92
Time	92
Setting alarms	92
Timer	92
Stopwatch	92
Managing files and applications	93
File manager	93
Protected files	93
Handling files and folders	93
Sharing data with other devices	93
Launching media files	93
Renaming a Memory Stick	93
Formatting a Memory Stick	93
Installing applications	94
Removing applications	94
Storage wizard	94
PC Suite	95
Installing PC Suite	95
Application launcher	95
Connecting to other devices	96
Bluetooth wireless technology	96
Item exchange	96
Infrared port	97
Sending and receiving files	97
USB port	97
Charging battery over USB	97
Wireless LAN	98
Connections manager	98
Computer modem	98
Synchronization and backup	99
Local synchronization	99
Synchronization settings	99
Starting synchronization	99
Backing up data	100
Restoring data	100
Remote synchronization	100
Setting up Internet, email and MMS	101
Setting up accounts	101
Before setting up	101
Setting up accounts automatically	101
Setting up Internet manually	102
New Data account	102
New Dial up account	103
New Bluetooth PAN account	104
New WLAN account	105
Group accounts	105
Setting a group account as preferred	106
Deleting group accounts	106
Setting up email manually	106
Setting up MMS manually	109
Internet account for MMS	109
MMS account	109
MMS account - advanced settings	110
Control panel	112
Call settings	112
Accept calls	112
Controls tab	112
List tab	112
Add to Contacts	112
Calling cards	112
Creating a new calling card	113
Business phone services	113
Call waiting	114
Divert calls	114
Flag Call	114
Handsfree settings	114
Reject with SMS	115
Restrict calls	115
Show or hide number	115
TTY Settings	115
Voice control	115
Recording voice commands	115
Voicemail	116
ALS settings	116
Call meter	116
Credit tab	116
Tariff tab	117
Connections	117
Bluetooth wireless technology	117
Settings tab	117
Devices tab	118
Pairing with a device	118
Bluetooth services	118
Audio tab	118
Infrared port	119
Internet accounts	119
Mobile networks	119
Search tab	119
Preferred list tab	119
USB	119
Wireless LAN	120
Activating wireless LAN	120
Finding a network	120
Finding a specific network	121
Kinds of networks	121
Wireless LAN account setup	121
First step: Basic information	121
Second step: Authentication and encryption	122
Third step: Confirming setup and changing advanced settings	122
Editing a wireless LAN account	122
Disconnecting from a network	122
Device	122
Backlight	122
Settings tab	123
Brightness tab	123
Device management	123
Device management dialog	123
Flight mode	124
Hardware buttons	124
Location	124
Number formats	125
Power save	125
Screen saver	125
Sounds & alerts	125
Ringtones	125
Message alerts	126
Alarms	126
Vibrating alerts	126
Buttons & screen	126
Equalizer	126
Storage wizard	126
Text input	127
Themes	127
Time & date	128
User greeting	128
Wallpaper	128
Messaging settings	128
Area information	128
Email accounts	129
MMS accounts	129
SMS	129
Wap push	129
Security	129
Certificate manager and Java certificates	129
Locks	129
Phone lock	130
SIM card lock	130
The PIN2 code	130
Inactivity lock	130
Automatic key lock	131
MIDlet settings	131
MIDlet accounts	131
MIDlet permissions	131
VPN accounts	132
Other	132
Format disk	132
Install	132
Language	132
Master reset	132
Setup wizard	132
Uninstall	133
Troubleshooting	134
Important information	135
Sony Ericsson Consumer Web site	135
Service and support	135
Guidelines for safe and efficient use	138
Recommendations for safe use of product (mobile phone, battery, charger and other accessories)	139
CHILDREN	139
Power supply (Charger)	139
Battery	139
Personal medical devices	140
Driving	140
Emergency calls	140
Antenna	140
Efficient use	140
Radio frequency (RF) exposure and SAR	141
Accessible Solutions/Special Needs	141
Disposal of old electrical & electronic equipment	141
Disposing of the battery	142
End User Licence Agreement	142
Limited Warranty	142
Our warranty	143
What we will do	143
Conditions	143
FCC Statement	145
Bluetooth wireless technology	145
Declaration of Conformity	145
Technical data	146
General	146
Connectivity	146
Media formats	147
Document formats	147
Rear camera	147
FM radio frequency range	147