Oki B430d-beige PrintSuperVision 4.0 User Guide - Page 62

The Alert Action Log button takes you to the following screen where you can selectively generate a list of all Alerts that have been processed for a single device or group of devices. This page provides a history of the alert logs that were sent by PSV. The alert logs can be filtered by alert ID, date range, and alert status (active, cleared, deleted). The Update Time option indicates the amount of time an Alert has been in an Active state (it is calculated by subtracting detected time from updated time). The Update Time format is displayed in days followed by hours. This feature is particularly helpful in determining response times by viewing the amount of time the Alert was in an Active state, or in other words, the time it took to clear the Alert. The Working Hours option displays the amount of time (adjusted for work hours) that an Alert has been in an active state, and can also be used to estimate response times. To change the status of an Alert Log from Active or Cleared to Deleted, click the checkbox in the Delete column of the appropriate row(s). Once selected, click the Delete Selected button to make the change. Any rows that have their status changed to Deleted will still be shown on the current page even if the Deleted checkbox is unchecked. This will continue until a different set of Alert Log entries is selected or the user moves to a different page in the results. If you need to change the status of a specific Alert Log or a large number of entries at the same time, from Active or Cleared to Deleted, the following suggestions could make this task easier: a. If you have a large number of entries, use the Alert ID drop-down list to search for and work on a single alert b. Use the From and To dates. For example, you may want to look only at entries that have not been updated in over one year. 62