Acer Altos easyStore M2 User Manual - Page 294

272 9 Troubleshooting The storage system is not distributing IP addresses. Make sure that Enable DHCP server is selected on the Network page (as described in"Changing the network settings" on page 167), and that the starting and ending IP addresses are valid. The first three digit groups of both the starting IP address and ending IP address must be the same. If the network configuration is correct and it still doesn't work, the DHCP service might not be working properly. Restart the storage system. Users cannot access the storage system using FTP. Make sure that Enable FTP server is selected on the Network page (as described in "Changing the network settings" on page 167) and that the users are using the correct address for accessing the storage system (as described in "Disconnecting from shared folders" on page 193). If the network configuration is correct and the users are using the proper address and it still doesn't work, the FTP service might not be working properly. Restart the storage system. A package size error displays when I upgrade the firmware. • If you downloaded the firmware from a website or copied it from a CD, compare the original size of the package file with the size of the package file that you are using. If they differ, download or copy the file again to ensure that it is not corrupted. • Restart the storage system and try again. This ensures that any temporary files on the storage system are deleted before the firmware is upgraded.