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Canon MultiPASS C635 User Manual - Page 164

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Message CHANGE CARTRIDGE CHECK DOCUMENT CHECK PAPER SIZE CHECK PRINTER CLEAR PAPER JAM COMMUNICATING PLEASE WAIT Error Code #052 #001 - - - Cause Action The BJ cartridge is empty or its ink has dried out. The document is jammed in the ADF. The size of the paper in the sheet feeder and that specified in the MultiPASS setup are different. The sheet feeder is empty or paper is jammed. There is a sheet of paper in the manual feed slot. There may be an obstruction that is not allowing the cartridge mechanism to move right or left. The BJ cartridge may be defective. There is a paper jam or the sheet feeder is empty. You tried to send a fax using Manual mode when the MultiPASS was already sending a fax from memory. Replace the BJ cartridge. The unit will then print any documents received in memory. Remove the document you are trying to send or copy and start again. Set the correct paper size on the Receive Fax panel of the MultiPASS Fax Setup Utility (see page 3-7). Add paper to the sheet feeder or check for a jam. Then try to print again. Make sure there is no paper in the manual feed slot when you are receiving a fax. Check for a paper clip, paper jam, or the plastic orange cap off the BJ cartridge. Press STOP and try your operation again. Press STOP. Reinstall the cartridge and try your operation again. In either case, if the error does not clear, try unplugging the unit. Wait several minutes, then plug it back in. Also, try installing a new BJ cartridge. Remove any paper from the sheet feeder. Clear the paper jam (see page 8-5). Then reload paper in the sheet feeder. Press RESUME or STOP. Wait until the fax is sent, or use memory sending. Troubleshooting Chapter 8 Troubleshooting 8-11

Section	Page
Chp.1: Introduction	14
Supplies and Accessories	15
BJ Cartridges and BJ Tanks	15
Canon Specialty Papers	16
Getting Help From Canon	17
Servicing the MultiPASS C635	18
Important Safety Instructions	18
Main Components of the MultiPASS C635	20
Front View	20
Back View	21
Inside the Printer Area	21
Using the Operator Panel	22
Special Function Buttons	24
Loading Paper in the Sheet Feeder	25
Preparing Documents for Faxing, Copying, or Scanning	26
Loading the Document	27
Adding Pages to the Document	29
Setting the Document Feed Lever	29
Identifying Your Documents	30
Copying Documents	31
Miscellaneous	34
If the Power Goes Out	34
Using Switch Boxes	34
Disconnecting the MultiPASS	34
Chp.2: Printing With the MultiPASS C635	35
Paper Handling	36
Paper Guidelines	38
Understanding the Printer Driver	38
Printing a Document	38
Setting Up Print Jobs	40
Using the Page Setup Dialog	40
Using the Print Dialog	45
Using the Preview Window	48
Working With SpoolMaster	48
Printing Tips	51
Setting the Paper Thickness Lever	53
Printer Settings for Various Print Media	55
Loading Paper	56
Automatically Feeding Paper	56
Auto Feed Guidelines	58
Manually Feeding Paper	60
Printing On Envelopes	62
Using Canon’s Specialty Papers	65
Specialty Paper Guidelines	65
Canon’s High Resolution Paper	66
Chp.3: Using the MultiPASS Fax Setup Utility	69
Fax Setup	69
Setting Up Fax Preferences	71
Setting Up Send Fax Options	72
Setting Up Advanced Send Fax Options	73
Setting Up Receive Fax Options	75
Setting Up Advanced Receive Fax Options	77
Setting Up Speed Dial Assignments	80
Maintaining Your Fax Address Book	80
Assigning an Individual to a Speed Dial Code	81
Defining a Group Speed Dial Code	82
Chp.4: Sending Faxes With the MultiPASS C635	83
Sending a Document	83
Regular Dialing	84
Automatic Dialing	86
Sending a Document Using Group Dialing	88
Redialing	89
Resending a Fax After an Error	90
Manual Sending	91
Cancel Sending	92
Sending a Document to More Than One Location (Sequential Broadcasting)	93
Transmitting the Document	93
Adjusting the Quality of Your Faxes	95
Setting the Resolution	95
Setting the Contrast	97
Chp.5: Receiving Faxes	98
Receiving Documents	98
Receiving Documents Automatically—Fax Only Mode	99
Receiving Both Documents and Telephone Calls Automatically—Fax/Tel Mode	99
Receiving Documents Manually—Manual Mode	100
Using an Answering Machine—Ans. Machine Mode	101
Printing Documents Received in Memory	102
Receiving While Copying, Printing, or Registering	103
Printing a Received Fax Stored In Memory	103
Using the Distinctive Ring Pattern Detection (DRPD) Feature	104
Types of Ring Patterns	105
How DRPD Responds to Calls	105
Communicating Using the Distinctive Ring Pattern Detection (DRPD) Feature	106
Chp.6: Scanning With the MultiPASS C635	107
Launching ScanTastic	107
Exploring the ScanTastic Window	108
Using the Device Panel	109
Picking an Image Type	111
Scaling the Image	111
Previewing the Image	112
Selecting or Cropping an Area to Scan	113
Zooming In On a Selected Area	113
Scanning and Saving the Final Image	114
Enhancing Images With ScanTastic	115
Performing in Hardware	116
Using Manual Balance	116
Using Auto Balance	123
Using the Advanced Functions of ScanTastic	124
Customizing the Device Panel	124
Automatic Batch Scanning	126
Using ScanTastic as a Plug-In	130
Troubleshooting	131
Poor Image Quality On the Screen	131
Poor Image Quality When Printing	131
Rebuilding ScanTastic Preferences	132
Chp.7: Maintaining the MultiPASS C635	133
MultiPASS Guidelines	134
Routine Maintenance	135
Cleaning Inside the MultiPASS	135
Cleaning the Scanner Components	136
Printing the Nozzle Check	139
Cleaning the BJ Cartridge Print Head	140
BJ Cartridge Guidelines	141
BJ Cartridge and BJ Tank Maintenance	141
Using Ink	142
Replacing the BJ Cartridge	143
Replacing a BJ Tank in the BC-21e Color BJ Cartridge	148
Storing a BJ Cartridge	151
Transporting the MultiPASS	152
Chp8: Troubleshooting	154
Paper Jams	156
Jams in the Automatic Document Feeder (ADF)	156
Jams in the Sheet Feeder	158
General Troubleshooting Procedures	159
General Printing Problems	159
Memory Considerations	161
LCD Messages	163
Printing Problems	168
Print Quality Problems	172
Color Printing and Copying Problems	173
Paper Feeding Problems	174
Faxing Problems	176
Scanning Problems	179
Telephone Problems	180
Copying Problems	181
General Problems	182
Memory Clear Report	183
App.A: Specifications	184
Printing Specifications	184
BJ Cartridges	186
Facsimile	186
Copier	188
Scanner	188
MultiPASS System Requirements	189
General Specifications	190
Receiving Faxes and Phone Calls Automatically—Fax/Tel Mode	192
App.B: Using the MultiPASS C635 as a Stand-alone Fax	193
LCD Menu System	193
Entering Information in the MultiPASS	194
Entering Your User Information	195

Match case Limit results 1 per page

Troubleshooting

Message

Error Code

Cause

Action

CHANGE CARTRIDGE

#052

The BJ cartridge is

Replace the BJ cartridge.

empty or its ink has

The unit will then

dried out.

print any documents

received in memory.

CHECK DOCUMENT

#001

The document is

Remove the document

jammed in the ADF.

you are trying to send or

copy and start again.

CHECK PAPER SIZE

The size of the paper

Set the correct paper

in the sheet feeder and

size on the Receive Fax

that specified in the

panel of the MultiPASS

MultiPASS setup are

Fax Setup Utility (see

different.

page 3-7).

The sheet feeder is

Add paper to the sheet

empty or paper is

feeder or check for a

jammed.

jam. Then try to print

again.

There is a sheet of

Make sure there is no

paper in the manual

feed slot.

feed slot when you are

receiving a fax.

CHECK PRINTER

—

There may be an

Check for a paper clip,

obstruction that is not

paper jam, or the plastic

allowing the cartridge

orange cap off the BJ

mechanism to move

cartridge. Press

STOP

right or left.

and try your operation

again.

The BJ cartridge may be

Press

STOP

. Reinstall

defective.

the cartridge and try

your operation again.

In either case, if the

error does not clear, try

unplugging the unit.

Wait several minutes,

then plug it back in.

Also, try installing a new

BJ cartridge.

CLEAR PAPER JAM

—

There is a paper jam

Remove any paper from

or the sheet feeder is

the sheet feeder. Clear

empty.

the paper jam (see page

8-5). Then reload paper

in the sheet feeder. Press

RESUME

STOP

COMMUNICATING

—

You tried to send a fax

Wait until the fax is

PLEASE WAIT

using Manual mode

sent, or use memory

when the MultiPASS

sending.

was already sending

a fax from memory.

Chapter 8

Troubleshooting

8-11