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Canon MultiPASS C635 User Manual - Page 179

Scanning Problems

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Problem Faxes do not print Cause The BJ cartridge may not be installed correctly. The print head may need cleaning. The BJ cartridge may need to be replaced. The MultiPASS may not have a BC-21e Color or BC-20 Black BJ Cartridge installed. Solution Be sure to remove the orange tape from the BJ cartridge before you install it in the MultiPASS (see page 7-14). Make sure the BJ cartridge is installed correctly (see page 7-11). Clean the print head several times (see page 7-8). Try another BJ cartridge. Faxes will print only when a BC-21e Color or BC-20 Black BJ Cartridge is installed. Fax images print blotched or uneven The telephone lines may be in poor condition, or you may have a bad connection. The other party's fax may have a problem. ECM sending/receiving should eliminate such problems. However, if the telephone lines are in poor condition, you may have to try again. Remember, the sending fax usually determines document quality. Be sure the other party's top cover and scanning glass are clean. Scanning Problems Problem TextBridge Pro reports it "found an unsupported feature in the TIFF image file" (the file was created by ScanTastic) Unexplained scanning Cause TextBridge Pro can only process TIFF files that are generated in Line Art mode (not Grayscale or Color TIFF files). Possibly corrupt Preferences file. Solution Ensure that you set ScanTastic's Image Type to Line Art before scanning a document to be processed by TextBridge pro. Delete the ScanTastic Preferences file located in your System folder. A new copy of the Preferences file is automatically created the next time you start ScanTastic. 8-26 Troubleshooting Chapter 8

Section	Page
Chp.1: Introduction	14
Supplies and Accessories	15
BJ Cartridges and BJ Tanks	15
Canon Specialty Papers	16
Getting Help From Canon	17
Servicing the MultiPASS C635	18
Important Safety Instructions	18
Main Components of the MultiPASS C635	20
Front View	20
Back View	21
Inside the Printer Area	21
Using the Operator Panel	22
Special Function Buttons	24
Loading Paper in the Sheet Feeder	25
Preparing Documents for Faxing, Copying, or Scanning	26
Loading the Document	27
Adding Pages to the Document	29
Setting the Document Feed Lever	29
Identifying Your Documents	30
Copying Documents	31
Miscellaneous	34
If the Power Goes Out	34
Using Switch Boxes	34
Disconnecting the MultiPASS	34
Chp.2: Printing With the MultiPASS C635	35
Paper Handling	36
Paper Guidelines	38
Understanding the Printer Driver	38
Printing a Document	38
Setting Up Print Jobs	40
Using the Page Setup Dialog	40
Using the Print Dialog	45
Using the Preview Window	48
Working With SpoolMaster	48
Printing Tips	51
Setting the Paper Thickness Lever	53
Printer Settings for Various Print Media	55
Loading Paper	56
Automatically Feeding Paper	56
Auto Feed Guidelines	58
Manually Feeding Paper	60
Printing On Envelopes	62
Using Canon’s Specialty Papers	65
Specialty Paper Guidelines	65
Canon’s High Resolution Paper	66
Chp.3: Using the MultiPASS Fax Setup Utility	69
Fax Setup	69
Setting Up Fax Preferences	71
Setting Up Send Fax Options	72
Setting Up Advanced Send Fax Options	73
Setting Up Receive Fax Options	75
Setting Up Advanced Receive Fax Options	77
Setting Up Speed Dial Assignments	80
Maintaining Your Fax Address Book	80
Assigning an Individual to a Speed Dial Code	81
Defining a Group Speed Dial Code	82
Chp.4: Sending Faxes With the MultiPASS C635	83
Sending a Document	83
Regular Dialing	84
Automatic Dialing	86
Sending a Document Using Group Dialing	88
Redialing	89
Resending a Fax After an Error	90
Manual Sending	91
Cancel Sending	92
Sending a Document to More Than One Location (Sequential Broadcasting)	93
Transmitting the Document	93
Adjusting the Quality of Your Faxes	95
Setting the Resolution	95
Setting the Contrast	97
Chp.5: Receiving Faxes	98
Receiving Documents	98
Receiving Documents Automatically—Fax Only Mode	99
Receiving Both Documents and Telephone Calls Automatically—Fax/Tel Mode	99
Receiving Documents Manually—Manual Mode	100
Using an Answering Machine—Ans. Machine Mode	101
Printing Documents Received in Memory	102
Receiving While Copying, Printing, or Registering	103
Printing a Received Fax Stored In Memory	103
Using the Distinctive Ring Pattern Detection (DRPD) Feature	104
Types of Ring Patterns	105
How DRPD Responds to Calls	105
Communicating Using the Distinctive Ring Pattern Detection (DRPD) Feature	106
Chp.6: Scanning With the MultiPASS C635	107
Launching ScanTastic	107
Exploring the ScanTastic Window	108
Using the Device Panel	109
Picking an Image Type	111
Scaling the Image	111
Previewing the Image	112
Selecting or Cropping an Area to Scan	113
Zooming In On a Selected Area	113
Scanning and Saving the Final Image	114
Enhancing Images With ScanTastic	115
Performing in Hardware	116
Using Manual Balance	116
Using Auto Balance	123
Using the Advanced Functions of ScanTastic	124
Customizing the Device Panel	124
Automatic Batch Scanning	126
Using ScanTastic as a Plug-In	130
Troubleshooting	131
Poor Image Quality On the Screen	131
Poor Image Quality When Printing	131
Rebuilding ScanTastic Preferences	132
Chp.7: Maintaining the MultiPASS C635	133
MultiPASS Guidelines	134
Routine Maintenance	135
Cleaning Inside the MultiPASS	135
Cleaning the Scanner Components	136
Printing the Nozzle Check	139
Cleaning the BJ Cartridge Print Head	140
BJ Cartridge Guidelines	141
BJ Cartridge and BJ Tank Maintenance	141
Using Ink	142
Replacing the BJ Cartridge	143
Replacing a BJ Tank in the BC-21e Color BJ Cartridge	148
Storing a BJ Cartridge	151
Transporting the MultiPASS	152
Chp8: Troubleshooting	154
Paper Jams	156
Jams in the Automatic Document Feeder (ADF)	156
Jams in the Sheet Feeder	158
General Troubleshooting Procedures	159
General Printing Problems	159
Memory Considerations	161
LCD Messages	163
Printing Problems	168
Print Quality Problems	172
Color Printing and Copying Problems	173
Paper Feeding Problems	174
Faxing Problems	176
Scanning Problems	179
Telephone Problems	180
Copying Problems	181
General Problems	182
Memory Clear Report	183
App.A: Specifications	184
Printing Specifications	184
BJ Cartridges	186
Facsimile	186
Copier	188
Scanner	188
MultiPASS System Requirements	189
General Specifications	190
Receiving Faxes and Phone Calls Automatically—Fax/Tel Mode	192
App.B: Using the MultiPASS C635 as a Stand-alone Fax	193
LCD Menu System	193
Entering Information in the MultiPASS	194
Entering Your User Information	195