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Canon MultiPASS C635 User Manual - Page 170

BC-21e Color BJ cartridge., The MultiPASS suspends

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Troubleshooting Problem Data from computer is not printed (continued) BJ cartridge moves, ink does not appear The MultiPASS suspends print after every line is printed The printed output is not what you expected Cause The application you are printing from may not be set up properly. The 128 page limit was exceeded. Solution Check the computer and the application to make sure they are configured correctly. Make sure your application has the MultiPASS selected as the printer. Print pages or records in batches of 100 pages. The BJ cartridge or a BJ tank may not be installed properly. The nozzles on the BJ cartridge may be clogged. A BJ tank may be empty (BC-21e Color BJ cartridge). Make sure the BJ cartridge and its BJ tank(s) are properly installed. Make sure the orange tape is removed from the print head area (see page 7-14). Perform the print head cleaning procedure (see page 7-8) and print the nozzle check (see page 7-7). Check the BJ tanks and replace them if necessary. The print head may have Stop your print operation become too hot. If this happens, and wait several minutes to the MultiPASS may be slowing allow the unit to cool. Then its print speed at the end of each start your operation again. line to protect the print head. There may be a communication Make sure the computer problem between the MultiPASS and the application are and your computer. configured correctly for communicating with the MultiPASS. The interface cable may not be securely connected to the MultiPASS and the computer. Check the interface cable's connections. You may not be using the correct printer driver. Make sure you have selected the MultiPASS C635 printer in in the Chooser. You may be turning the MultiPASS on before your computer. Turn your Mac on before turning on the MultiPASS. Chapter 8 Troubleshooting 8-17

Section	Page
Chp.1: Introduction	14
Supplies and Accessories	15
BJ Cartridges and BJ Tanks	15
Canon Specialty Papers	16
Getting Help From Canon	17
Servicing the MultiPASS C635	18
Important Safety Instructions	18
Main Components of the MultiPASS C635	20
Front View	20
Back View	21
Inside the Printer Area	21
Using the Operator Panel	22
Special Function Buttons	24
Loading Paper in the Sheet Feeder	25
Preparing Documents for Faxing, Copying, or Scanning	26
Loading the Document	27
Adding Pages to the Document	29
Setting the Document Feed Lever	29
Identifying Your Documents	30
Copying Documents	31
Miscellaneous	34
If the Power Goes Out	34
Using Switch Boxes	34
Disconnecting the MultiPASS	34
Chp.2: Printing With the MultiPASS C635	35
Paper Handling	36
Paper Guidelines	38
Understanding the Printer Driver	38
Printing a Document	38
Setting Up Print Jobs	40
Using the Page Setup Dialog	40
Using the Print Dialog	45
Using the Preview Window	48
Working With SpoolMaster	48
Printing Tips	51
Setting the Paper Thickness Lever	53
Printer Settings for Various Print Media	55
Loading Paper	56
Automatically Feeding Paper	56
Auto Feed Guidelines	58
Manually Feeding Paper	60
Printing On Envelopes	62
Using Canon’s Specialty Papers	65
Specialty Paper Guidelines	65
Canon’s High Resolution Paper	66
Chp.3: Using the MultiPASS Fax Setup Utility	69
Fax Setup	69
Setting Up Fax Preferences	71
Setting Up Send Fax Options	72
Setting Up Advanced Send Fax Options	73
Setting Up Receive Fax Options	75
Setting Up Advanced Receive Fax Options	77
Setting Up Speed Dial Assignments	80
Maintaining Your Fax Address Book	80
Assigning an Individual to a Speed Dial Code	81
Defining a Group Speed Dial Code	82
Chp.4: Sending Faxes With the MultiPASS C635	83
Sending a Document	83
Regular Dialing	84
Automatic Dialing	86
Sending a Document Using Group Dialing	88
Redialing	89
Resending a Fax After an Error	90
Manual Sending	91
Cancel Sending	92
Sending a Document to More Than One Location (Sequential Broadcasting)	93
Transmitting the Document	93
Adjusting the Quality of Your Faxes	95
Setting the Resolution	95
Setting the Contrast	97
Chp.5: Receiving Faxes	98
Receiving Documents	98
Receiving Documents Automatically—Fax Only Mode	99
Receiving Both Documents and Telephone Calls Automatically—Fax/Tel Mode	99
Receiving Documents Manually—Manual Mode	100
Using an Answering Machine—Ans. Machine Mode	101
Printing Documents Received in Memory	102
Receiving While Copying, Printing, or Registering	103
Printing a Received Fax Stored In Memory	103
Using the Distinctive Ring Pattern Detection (DRPD) Feature	104
Types of Ring Patterns	105
How DRPD Responds to Calls	105
Communicating Using the Distinctive Ring Pattern Detection (DRPD) Feature	106
Chp.6: Scanning With the MultiPASS C635	107
Launching ScanTastic	107
Exploring the ScanTastic Window	108
Using the Device Panel	109
Picking an Image Type	111
Scaling the Image	111
Previewing the Image	112
Selecting or Cropping an Area to Scan	113
Zooming In On a Selected Area	113
Scanning and Saving the Final Image	114
Enhancing Images With ScanTastic	115
Performing in Hardware	116
Using Manual Balance	116
Using Auto Balance	123
Using the Advanced Functions of ScanTastic	124
Customizing the Device Panel	124
Automatic Batch Scanning	126
Using ScanTastic as a Plug-In	130
Troubleshooting	131
Poor Image Quality On the Screen	131
Poor Image Quality When Printing	131
Rebuilding ScanTastic Preferences	132
Chp.7: Maintaining the MultiPASS C635	133
MultiPASS Guidelines	134
Routine Maintenance	135
Cleaning Inside the MultiPASS	135
Cleaning the Scanner Components	136
Printing the Nozzle Check	139
Cleaning the BJ Cartridge Print Head	140
BJ Cartridge Guidelines	141
BJ Cartridge and BJ Tank Maintenance	141
Using Ink	142
Replacing the BJ Cartridge	143
Replacing a BJ Tank in the BC-21e Color BJ Cartridge	148
Storing a BJ Cartridge	151
Transporting the MultiPASS	152
Chp8: Troubleshooting	154
Paper Jams	156
Jams in the Automatic Document Feeder (ADF)	156
Jams in the Sheet Feeder	158
General Troubleshooting Procedures	159
General Printing Problems	159
Memory Considerations	161
LCD Messages	163
Printing Problems	168
Print Quality Problems	172
Color Printing and Copying Problems	173
Paper Feeding Problems	174
Faxing Problems	176
Scanning Problems	179
Telephone Problems	180
Copying Problems	181
General Problems	182
Memory Clear Report	183
App.A: Specifications	184
Printing Specifications	184
BJ Cartridges	186
Facsimile	186
Copier	188
Scanner	188
MultiPASS System Requirements	189
General Specifications	190
Receiving Faxes and Phone Calls Automatically—Fax/Tel Mode	192
App.B: Using the MultiPASS C635 as a Stand-alone Fax	193
LCD Menu System	193
Entering Information in the MultiPASS	194
Entering Your User Information	195