Canon MultiPASS C635 User Manual - Page 176
Faxing Problems
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Problem Envelopes do not load (continued) Cause Envelopes may not match specifications for this unit. Solution Envelopes must be U.S. Commercial number 10 (9.5 × 4.1 inches) or European DL envelopes (220 × 110 mm). Faxing Problems Problem Cannot send a document Cause Solution The MultiPASS may have overheated. Unplug the unit and let it cool for several minutes. Try sending again. The MultiPASS may not be set for the type of telephone line in use (pulse/tone). If you have a pulse line, be sure the MultiPASS is set for pulse dialing. The document may not have been fed correctly into the MultiPASS. Remove the document, stack it, and feed it into the unit correctly (see page 1-14). Make sure the operator panel is closed. The one-touch or coded speed dialing number you used may not be registered for the feature you want to use. Check the one-touch or coded speed dialing button and be sure it is registered correctly. The other party's fax may be out of paper. Call the other party and ask them to make sure paper is installed. There may be other documents Allow time for the current being sent from memory. document to finish sending. The telephone line may not be working properly. Make sure there is a dial tone when you lift the telephone. If not, contact the local telephone company. The receiving fax machine may not be a G3 fax machine. Make sure the receiving fax machine is compatible with the MultiPASS (which is a G3 fax machine). Troubleshooting Chapter 8 Troubleshooting 8-23