Canon MultiPASS C635 User Manual - Page 175
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Problem Cause Multiple sheets load into unit at the same time (continued) Different types of paper may be stacked in the sheet feeder. Repeated paper jams occur The paper you are using may be causing the jams. Envelopes do not load Envelopes may not be loaded correctly. You may need to choose the envelope setting in your printer driver. Solution Make sure the stack of paper does not exceed the limit mark. If necessary, remove a few sheets from the sheet feeder. Do not stack more than approximately 100 sheets of plain paper in the sheet feeder. Do not force the stack into the sheet feeder. Load just one type of paper. Make sure you are loading paper that matches the specifications of this unit. See Appendix A, Specifications, for details. Fan the paper before stacking it in the sheet feeder. This keeps the sheets of paper from sticking together. Check that the paper you are using and your printing environment are within the specifications of the unit. See Appendix A, Specifications, for details. Make sure the envelopes are loaded properly (see page 2-28). Make sure there are no more than 10 envelopes in the sheet feeder. Make sure you select the correct envelope size in the Paper Setting dialog box in your printer driver. 8-22 Troubleshooting Chapter 8