Canon MultiPASS C635 User Manual - Page 181
Copying Problems
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Problem The phone disconnects while you are talking on the line Cause The MultiPASS may not be plugged in properly. If the MultiPASS is in Answer Machine Mode and Silent Receive is enabled, the unit will switch to fax receive mode when it detects a period of silence. Solution Make sure the MultiPASS is plugged in correctly. Disable the Silent Receive option on the Receive Fax panel of the MultiPASS Fax Setup Utility (see page 3-7). Copying Problems Problem The MultiPASS will not make a copy Cause Solution The MultiPASS may have a BC-21e Color BJ Cartridge installed, and its black BJ tank may be empty. Replace the empty BJ tank (see page 7-16). The telephone may be off hook. Make sure the telephone is in its cradle. The document may not be loaded correctly. Make sure a document is set in the ADF and the LCD displays DOCUMENT READY. Make sure the operator panel is closed. The BJ cartridge is not installed. Make sure the BJ cartridge is installed correctly. The MultiPASS may not be be operating properly. Try to print a document from your computer. MEMORY FULL appears in the LCD when you are making multiple copies The MultiPASS's memory is full. Print out any faxes stored in memory. Then print one copy at a time. 8-28 Troubleshooting Chapter 8