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Message REC. PAPER JAM RECEIVED IN FILE REC'D IN MEMORY START AGAIN STOP KEY PRESSED TALK TX/RX CANCELLED TX/RX NO. nnnn Error Code #009 - - - - - - - Cause Action The MultiPASS has no paper in its sheet feeder, or has a paper jam. Add paper or clear the jam, then press STOP. If a document was received in memory, the unit will print it automatically from memory. The document was was received in the memory of the MultiPASS. Press FUNCTION then select FILE PRINT from the menu to print the document. The paper or ink ran out, Add paper to the sheet or a paper jam occurred, feeder, change the so the MultiPASS BJ cartridge, or clear received the document the paper jam. Press in memory. STOP to clear the error message. The MultiPASS automatically prints the document stored in memory. An error has occurred in the phone line or in the system. Start the procedure again from the beginning. You pressed the STOP button to cancel the current operation. Resume operation. The MultiPASS is set for Fax/Tel mode and you are receiving a telephone call. Answer the call. You pressed STOP to Try sending again. cancel the transmission. When the MultiPASS sends or receives a fax, it assigns it a unique identification number (nnnn). Write the number down if you'll need it later. 8-14 Troubleshooting Chapter 8

Section	Page
Chp.1: Introduction	14
Supplies and Accessories	15
BJ Cartridges and BJ Tanks	15
Canon Specialty Papers	16
Getting Help From Canon	17
Servicing the MultiPASS C635	18
Important Safety Instructions	18
Main Components of the MultiPASS C635	20
Front View	20
Back View	21
Inside the Printer Area	21
Using the Operator Panel	22
Special Function Buttons	24
Loading Paper in the Sheet Feeder	25
Preparing Documents for Faxing, Copying, or Scanning	26
Loading the Document	27
Adding Pages to the Document	29
Setting the Document Feed Lever	29
Identifying Your Documents	30
Copying Documents	31
Miscellaneous	34
If the Power Goes Out	34
Using Switch Boxes	34
Disconnecting the MultiPASS	34
Chp.2: Printing With the MultiPASS C635	35
Paper Handling	36
Paper Guidelines	38
Understanding the Printer Driver	38
Printing a Document	38
Setting Up Print Jobs	40
Using the Page Setup Dialog	40
Using the Print Dialog	45
Using the Preview Window	48
Working With SpoolMaster	48
Printing Tips	51
Setting the Paper Thickness Lever	53
Printer Settings for Various Print Media	55
Loading Paper	56
Automatically Feeding Paper	56
Auto Feed Guidelines	58
Manually Feeding Paper	60
Printing On Envelopes	62
Using Canon’s Specialty Papers	65
Specialty Paper Guidelines	65
Canon’s High Resolution Paper	66
Chp.3: Using the MultiPASS Fax Setup Utility	69
Fax Setup	69
Setting Up Fax Preferences	71
Setting Up Send Fax Options	72
Setting Up Advanced Send Fax Options	73
Setting Up Receive Fax Options	75
Setting Up Advanced Receive Fax Options	77
Setting Up Speed Dial Assignments	80
Maintaining Your Fax Address Book	80
Assigning an Individual to a Speed Dial Code	81
Defining a Group Speed Dial Code	82
Chp.4: Sending Faxes With the MultiPASS C635	83
Sending a Document	83
Regular Dialing	84
Automatic Dialing	86
Sending a Document Using Group Dialing	88
Redialing	89
Resending a Fax After an Error	90
Manual Sending	91
Cancel Sending	92
Sending a Document to More Than One Location (Sequential Broadcasting)	93
Transmitting the Document	93
Adjusting the Quality of Your Faxes	95
Setting the Resolution	95
Setting the Contrast	97
Chp.5: Receiving Faxes	98
Receiving Documents	98
Receiving Documents Automatically—Fax Only Mode	99
Receiving Both Documents and Telephone Calls Automatically—Fax/Tel Mode	99
Receiving Documents Manually—Manual Mode	100
Using an Answering Machine—Ans. Machine Mode	101
Printing Documents Received in Memory	102
Receiving While Copying, Printing, or Registering	103
Printing a Received Fax Stored In Memory	103
Using the Distinctive Ring Pattern Detection (DRPD) Feature	104
Types of Ring Patterns	105
How DRPD Responds to Calls	105
Communicating Using the Distinctive Ring Pattern Detection (DRPD) Feature	106
Chp.6: Scanning With the MultiPASS C635	107
Launching ScanTastic	107
Exploring the ScanTastic Window	108
Using the Device Panel	109
Picking an Image Type	111
Scaling the Image	111
Previewing the Image	112
Selecting or Cropping an Area to Scan	113
Zooming In On a Selected Area	113
Scanning and Saving the Final Image	114
Enhancing Images With ScanTastic	115
Performing in Hardware	116
Using Manual Balance	116
Using Auto Balance	123
Using the Advanced Functions of ScanTastic	124
Customizing the Device Panel	124
Automatic Batch Scanning	126
Using ScanTastic as a Plug-In	130
Troubleshooting	131
Poor Image Quality On the Screen	131
Poor Image Quality When Printing	131
Rebuilding ScanTastic Preferences	132
Chp.7: Maintaining the MultiPASS C635	133
MultiPASS Guidelines	134
Routine Maintenance	135
Cleaning Inside the MultiPASS	135
Cleaning the Scanner Components	136
Printing the Nozzle Check	139
Cleaning the BJ Cartridge Print Head	140
BJ Cartridge Guidelines	141
BJ Cartridge and BJ Tank Maintenance	141
Using Ink	142
Replacing the BJ Cartridge	143
Replacing a BJ Tank in the BC-21e Color BJ Cartridge	148
Storing a BJ Cartridge	151
Transporting the MultiPASS	152
Chp8: Troubleshooting	154
Paper Jams	156
Jams in the Automatic Document Feeder (ADF)	156
Jams in the Sheet Feeder	158
General Troubleshooting Procedures	159
General Printing Problems	159
Memory Considerations	161
LCD Messages	163
Printing Problems	168
Print Quality Problems	172
Color Printing and Copying Problems	173
Paper Feeding Problems	174
Faxing Problems	176
Scanning Problems	179
Telephone Problems	180
Copying Problems	181
General Problems	182
Memory Clear Report	183
App.A: Specifications	184
Printing Specifications	184
BJ Cartridges	186
Facsimile	186
Copier	188
Scanner	188
MultiPASS System Requirements	189
General Specifications	190
Receiving Faxes and Phone Calls Automatically—Fax/Tel Mode	192
App.B: Using the MultiPASS C635 as a Stand-alone Fax	193
LCD Menu System	193
Entering Information in the MultiPASS	194
Entering Your User Information	195

Match case Limit results 1 per page

8-14

Troubleshooting

Chapter 8

Message

Error Code

Cause

Action

REC. PAPER JAM

#009

The MultiPASS has no

Add paper or clear the

paper in its sheet feeder,

jam, then press

STOP

or has a paper jam.

If a document was

received in memory,

the unit will print it

automatically from

memory.

RECEIVED IN FILE

—

The document was

Press

FUNCTION

then

was received in the

select

FILE PRINT

from

memory of the

the menu to print the

MultiPASS.

document.

REC’D IN MEMORY

—

The paper or ink ran out,

Add paper to the sheet

or a paper jam occurred,

feeder, change the

so the MultiPASS

BJ cartridge, or clear

received the document

the paper jam. Press

in memory.

STOP

to clear the error

message. The MultiPASS

automatically prints the

document stored in

memory.

START AGAIN

—

An error has occurred

Start the procedure

in the phone line or in

again from the

the system.

beginning.

STOP KEY PRESSED

—

You pressed the

STOP

Resume operation.

button to cancel the

current operation.

TALK

—

The MultiPASS is set

Answer the call.

for Fax/Tel mode and

you are receiving a

telephone call.

TX/RX CANCELLED

—

You pressed

STOP

Try sending again.

cancel the transmission.

TX/RX NO.

nnnn

—

When the MultiPASS

Write the number down

sends or receives a fax,

if you’ll need it later.

it assigns it a unique

identification number

(

nnnn