HP 3000dtn HP Business Inkjet 3000 series printers - (English) User Guide - Page 114

The printout is incorrect or part of it is missing, Print Color as Gray

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8-14 z An incorrect media type is being used This printer is designed to work well with most office paper types or quality 25 percent cotton bond paper. Because it uses ink to produce an image, media that accepts ink well produces the best results. Media that is heavily textured or does not accept ink well can cause graphics and text to print poorly. It is best to test a variety of media types before buying large quantities. Find a media type that works well and is easy to purchase. HP Inkjet media are designed for the best quality results. To determine if the media type is the cause of the problem, try printing the same document on a type of media that has previously worked well with your printer. z The software application is conflicting with the printer The problem is likely a conflict related to the software application you are using. Contact the manufacturer of your software for help. On the starter CD, see the readme file for a list of known conflicts with popular software applications. The printout is incorrect or part of it is missing z The margin settings might be wrong The document margins must match or exceed a margin setting of 4 mm (0.13 inch). z Color print settings might be wrong The grayscale printing option is probably selected in the printer driver. Windows In the printer driver, check that the color option is not set to print in black and white or grayscale. From the software application, on the File menu, click Print, and then click Setup or Properties. Make sure the Grayscale option is not selected. Macintosh • Mac OS 8.6 to Mac OS 9.2.2: On the main pop-up menu in the Print dialog box, select Color Matching. Make sure the Black and White or Grayscale options are not selected on the Print Color pop-up menu. • Mac OS X: On the main pop-up menu in the Print dialog box, select HP Image Quality. Make sure the Print Color as Gray option is not selected. ENWW

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8-14
ENWW
An incorrect media type is being used
This printer is designed to work well with most office paper types or
quality 25 percent cotton bond paper. Because it uses ink to
produce an image, media that accepts ink well produces the best
results. Media that is heavily textured or does not accept ink well
can cause graphics and text to print poorly.
It is best to test a variety of media types before buying large
quantities. Find a media type that works well and is easy to
purchase. HP Inkjet media are designed for the best quality results.
To determine if the media type is the cause of the problem,
try printing the same document on a type of media that has
previously worked well with your printer.
The software application is conflicting with the printer
The problem is likely a conflict related to the software application
you are using. Contact the manufacturer of your software for help.
On the starter CD, see the readme file for a list of known conflicts
with popular software applications.
The printout is incorrect or part of it is missing
The margin settings might be wrong
The document margins must match or exceed a margin setting of
4 mm (0.13 inch).
Color print settings might be wrong
The grayscale printing option is probably selected in the
printer driver.
Windows
In the printer driver, check that the color option is not set to print in
black and white or grayscale. From the software application, on the
File
menu, click
Print
, and then click
Setup
or
Properties
.
Make sure the
Grayscale
option is not selected.
Macintosh
•
Mac OS 8.6 to Mac OS 9.2.2:
On the main pop-up menu in the
Print
dialog box, select
Color Matching
. Make sure the
Black
and White
or
Grayscale
options are not selected on the
Print
Color
pop-up menu.
•
Mac OS X:
On the main pop-up menu in the
Print
dialog box,
select
HP Image Quality
. Make sure the
Print Color as Gray
option is not selected.