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HP 3000dtn HP Business Inkjet 3000 series printers - (English) User Guide - Page 147

Customer support and printer specifications, Contacting customer support, HP help on the Web, hp

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10 Customer support and printer specifications Contacting customer support If your printer is not operating properly and the troubleshooting suggestions in this guide do not solve the problem, try using one of the following support services to obtain assistance. HP help on the Web HP provides several resources on the Web to provide help with your printer. Visit http://www.hp.com/go/support to find information for your printer model. When you enter the section that covers your printer model, you will be able to view information about setting up and using your printer, downloading printer drivers, solving a problem, ordering supplies and accessories, and the printer warranty. hp instant support You can access hp instant support from the Toolbox (if the computer is running Windows and the printer is connected to a network) or from the embedded Web server. To access hp instant support using the Toolbox, click the Information tab in the Toolbox, and then click hp instant support. To access hp instant support using the embedded Web server, open a Web browser and type the IP address for the printer in the address box. Then, in the Other Links section of any embedded Web server page, click hp instant support. hp instant support web pages are dynamically created. If you bookmark this site and connect to it using the bookmark, the pages will not display the current information. Instead, connect from the embedded Web server. ENWW 10-1

Section	Page
Getting started	11
Additional resources	11
Printer configurations	13
HP Business Inkjet 3000	13
HP Business Inkjet 3000n	13
HP Business Inkjet 3000dtn	13
Setting up	15
Understanding printer parts	15
Setting up the printer	18
Step 1: Set up the printer	18
Step 2: Connect the power cord and turn on theprinter	19
Step 3: Set up the LCDcontrol panel for your language (optional)	19
Step 4: Install the ink cartridges	20
Step 5: Install the printheads	20
Step 6: Install the printer software and connect the interface cable	21
Step 7: Enable optional accessories in the printer driver	31
Installing optional accessories	33
Multipurpose tray (100-sheet tray)	33
Installing the optional multipurpose tray	34
700-sheet tray (Tray 3)	34
Auto-duplex unit	35
Installing the auto-duplex unit	35
HP Jetdirect print server	36
Installing an HP Jetdirect print server	36
Obtaining more information	39
Additional printer memory and font DIMMs	40
EIO hard disk drive	40
Installing memory and font DIMMs	40
Checking memory installation	42
Setting printer options	43
Understanding the LCD control panel	43
Printing an LCD control panel menu map	44
Changing LCD control panel menu settings	45
Retrieve Job menu	46
Information menu	46
Paper Handling menu	47
Configure Device menu	51
Printing menu	51
Print Quality menu	54
System Setup menu	55
I/O menu	57
Resets menu	58
Diagnostics menu	58
Service menu	59
EIO menu	60
Resetting the HPJetdirect print server	61
Configuring network connectivity	63
Configuring Novell NetWare frame type parameters	63
Configuring TCP/IP parameters	64
Setting the link speed	65
Disabling network protocols (optional)	66
Selecting and using print media	67
Media and paper-handling specifications	67
Supported media types	67
Supported media sizes	69
Media handling	70
Selecting and loading print media	72
Tips for loading media	72
Configuring trays	73
Loading Tray1	73
To set media size and type in the LCD controlpanel	76
Using the printer driver	77
Changing printer settings in Windows	77
Changing printer settings in the Mac OS	78
Printing using the printer drivers	79
Printing on special media	82
Printing on envelopes and cards	83
Printing on transparencies	84
Printing on heavy media	85
Printing on custom size media	86
Printing on both sides of the page	87
Guidelines for printing on both sides of a page	87
Layout options	88
Using remote diagnostics tools	89
Using the Toolbox	89
Printer Status	89
Information	90
Using the embedded Web server	91
System requirements	91
Gaining access to the embedded Web server	92
Embedded Web server pages	92
hp instant support	98
Using hp instant support	99
Security and privacy	99
HP Web Jetadmin	100
Troubleshooting and maintaining the printer	101
General troubleshooting tips	101
Quick checkup	101
Printing a Configuration page	104
Printing a Supplies Status page	105
Solving advanced printer problems	106
Problems with the printer	106
Printing problems	111
Color problems	117
Media-handling problems	120
Solving media feed problems	123
Incorrect media type or size	123
Incorrect resolution (dpi) and media type combinations	124
Media jams	125
Maintaining the printheads	131
Cleaning the printheads	131
Cleaning the printhead contacts	132
Aligning the printheads	134
Replacing ink cartridges and printheads	134
Replacing ink cartridges	134
Replacing printheads	135
Calibrating color	136
Calibrating linefeed	137
Ordering supplies and accessories	139
Available accessories	139
Paper handling accessories	139
DIMMs	139
Interface cables	140
Networking accessories	141
Supplies	142
Ink cartridges	142
Printheads	142
Everyday paper	142
Business communication paper	143
Presentation paper	144
Photo paper	145
Customer support and printer specifications	147
Contacting customer support	147
HP help on the Web	147
hp instant support	147
Telephone support	148
Printer specifications	149
Hewlett-Packard Limited Warranty Statement	157
Safety and regulatory statements	159
Power Cord statement	159
LEDs classification	159
Energy consumption	159
FCC statement	159
Declaration of Conformity statement/Normes de sécurité (Canada)	161
EMI statement (Europe)	161
EMI statement (Korea)	161
Declaration of Conformity	162
Printing using PostScript emulation	163
Installation notes	163
Upgrading from an older version of Windows	163
Identifying different printer drivers in WindowsNT 4.0	164
Installing the printer driver only	164
Current HPBusiness Inkjet users	165
Specific printer features/issues	165
Paper Type (Windows 98) or Media Type (WindowsNT4.0)	166
Print Quality	166
Print Color as Gray	167
Pages per Sheet	167
Watermark Printing	168
Job Storage	170
LCD control panel messages	171
LCD control panel message types	171
Status messages	171
Warning messages	171
Error messages	171
Critical error messages	172
LCD control panel messages	172